Field Applications Specialist

2 months ago


Gothenburg, Västra Götaland, Sweden Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled and experienced Field Applications Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for delivering exceptional customer service, providing technical support, and driving business growth.

Key Responsibilities
  • Customer Support
    • Provide technical assistance to customers via phone, email, and on-site visits to resolve issues and improve product performance.
    • Collaborate with cross-functional teams to identify and address customer needs and concerns.
  • Training and Development
    • Design and deliver training programs to customers on our instrumentation and products.
    • Develop and maintain training materials, including user guides, instructional videos, and online resources.
  • Instrumentation Support
    • Perform instrument validation and qualification to ensure compliance with regulatory requirements.
    • Provide technical support for instrument installation, maintenance, and repair.
  • Business Development
    • Identify and pursue new business opportunities through strategic partnerships and collaborations.
    • Develop and maintain relationships with key customers and stakeholders.
  • Quality and Compliance
    • Ensure adherence to quality and regulatory standards in all aspects of the job.
    • Participate in quality audits and provide input on process improvements.
Requirements
  • Education and Experience
    • Bachelor's degree in Life Sciences, Engineering, or a related field.
    • Minimum 2 years of experience in a technical support or applications role.
  • Skills and Qualifications
    • Strong technical knowledge of laboratory instrumentation and equipment.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Valid driver's license and willingness to travel up to 80%.
Preferred Qualifications
  • Previous Experience
    • Previous experience in a technical support or applications role.
    • Experience with laboratory instrumentation and equipment.
  • Education
    • Master's degree in Life Sciences, Engineering, or a related field.


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