
Global Quality Lead
6 days ago
About Hitachi Energy
Hitachi Energy is a global leader in the development of enterprise software solutions that facilitate the management of electricity transmission and distribution, energy trading, and asset and work management. Our innovative software enables customers to optimize their operations and reduce costs.
The Opportunity
We are seeking an experienced professional to lead our Quality & Continuous Improvement function within our versatile software team. As a Global Quality Lead, you will be responsible for enhancing our Quality and Customer Satisfaction by developing and implementing a quality and CI strategy aligned with business needs and directives.
Key Responsibilities
- Develop and implement a quality and CI strategy aligned with business needs and directives.
- Promote customer advocacy by ensuring the Voice of Customer is represented throughout the value chain.
- Manage the Global Quality Management System and coordinate continuous improvement of business processes.
- Maintain and secure required certifications in all units within the GPG scope.
- Establish process performance indicators and ensure effective internal controls are in place.
- Analyze process performance indicators continuously and address deviations to closure.
- Resolve high-profile customer non-conformities and protect customer trust.
- Act as a Role Model and Change Agent for Quality Culture behavior and influence senior managers and peers.
Your Background
- You hold a master's degree in software engineering or a similar analytical field with extensive experience in developing industry-grade software.
- Prior experience managing a global Quality Management System and leading a software organization through certification.
- Certification in related disciplines such as Lean, Six Sigma, CMMI, quality auditing.
- Proficient with Microsoft Office, specifically MS Word, Excel, and PowerPoint.
- Demonstrated skills in running improvement events.
- Strong leadership and communication skills at all levels.
- Accustomed to prioritizing safety, integrity, and quality.
What We Offer
- A comprehensive benefits package including health care and wellness allowance.
- Flexible working time and opportunities for career growth and development.
- Mentorship and training support to help you succeed in your role.
- A diverse company culture that values innovation and teamwork.
- Supplementary compensation for parental leave.
- Employee Benefit Portal with thousands of discounts and perks.
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