Customer Solutions Expert

1 week ago


Uppsala, Uppsala, Sweden Freespee Full time
About the Role

We are seeking a highly skilled Customer Solutions Expert to join our Support team. As a key member of our team, you will work closely with customers and colleagues to resolve complex technical issues and provide expert-level support.

Key Responsibilities
  • Provide first-class technical support to customers and internal teams, resolving issues and answering questions in a timely and professional manner.
  • Collaborate with colleagues to share knowledge and best practices, ensuring a high level of technical expertise within the team.
  • Utilize your technical skills to creatively and proactively assist customers and colleagues, providing solutions to complex problems.
  • Work with our team to develop and implement technical solutions, using tools such as SQL and API integrations.
  • Troubleshoot complex technical issues, including telephony problems using SIP protocol (VoIP) signalling.
Requirements
  • Strong technical skills, with experience in SQL, Javascript, and API integrations.
  • Ability to perform technical assessments, troubleshoot, and determine the root cause of complex problems.
  • Excellent communication and interpersonal skills, with the ability to work positively in a fast-paced environment.
  • Supportive mindset, with a willingness to understand customer needs and provide solutions.
  • Fluency in spoken and written English.
Additional Skills
  • Demonstrable experience with telecommunications, including networking and SIP/VoIP protocols.
  • Fluency in additional languages, such as Italian, Swedish, or Spanish.
What We Offer
  • A competitive benefits package, including country-specific health and family insurance, retirement contributions, and sporting & wellness opportunities.
  • Flexible and remote work arrangements, allowing you to balance your work and personal life.
  • Regular team events and activities, promoting a sense of community and collaboration.
  • A dynamic and supportive work environment, with opportunities for growth and development.


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