Service Delivery Manager

1 week ago


Solna Municipality, Sweden Cepheid Full time

About Cepheid

Cepheid is a leading company in the field of molecular diagnostics, dedicated to improving healthcare through fast and accurate diagnostic testing. Our mission is to develop scalable and groundbreaking solutions to solve complex health challenges.

Job Summary

The Service Delivery Manager will lead Cepheid's manufacturing applications support and sustaining teams globally, working closely with the Global Systems Engineering group. This role will be responsible for implementing and maintaining Manufacturing Execution Systems (MES) to enable high-quality diagnostics consumables production.

Key Responsibilities

  • Provide guidance, training, and knowledge support to Cepheid's sites worldwide as part of the global systems engineering team.
  • Develop a deep understanding of Cepheid's processes and work with cross-functional teams to gain insights into service delivery scope.
  • Develop and implement ITIL processes to ensure service delivery meets Service Level Agreements (SLAs).
  • Manage a team of professionals to provide guidance, conduct performance reviews, and foster expertise for growth.

Requirements

  • Bachelor's degree with 9+ years of relevant work experience or master's degree with 7+ years of relevant work experience.
  • In-depth knowledge of ITIL.
  • Solid problem-solving skills.
  • Solid track record in people management.
  • Flexibility in working hours to collaborate with global teams.

Preferred Qualifications

  • Experience with Manufacturing Execution Systems (MES) such as Camstar, Siemens OpCenter, or other MES systems.
  • ITIL certification.
  • IT infrastructure knowledge, including Windows Server, SQL Server, and AWS.


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