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Service Delivery Manager

2 months ago

Solna Municipality, Sweden SAS AB Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at SAS AB. As a key member of our organization, you will play a vital role in ensuring the quality and efficiency of our service delivery.

Key Responsibilities
  • Lead and manage the delivery of projects and services to meet business objectives and customer needs.
  • Develop and implement processes and procedures to improve service delivery and quality.
  • Collaborate with cross-functional teams to identify and prioritize business needs and develop solutions.
  • Manage and coordinate projects from initiation to delivery, ensuring timely and within-budget completion.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
  • Identify and mitigate risks, and develop contingency plans to ensure business continuity.
  • Monitor and report on key performance indicators (KPIs) to measure service delivery quality and efficiency.
Requirements
  • Minimum 5 years of professional experience in a similar role, with a strong background in project management and service delivery.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
  • Proven track record of delivering projects on time, within budget, and to the required quality standards.
  • Knowledge of Lean and Agile process methodologies, with the ability to apply them in a business context.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.