Customer Relations

7 days ago

Stockholm, Stockholm, Sweden Lesslie Full time

Om rollen

Vi söker en erfaren Kundrelationer och Support Officer till vår team i Stockholm. I denna spännande roll kommer du att ansvara för att bygga och underhålla starka relationer med våra kunder, samt hantera och lösa kundärenden.

Ansvarsområden

  • Löpande kundrelationer: Du kommer att vara ansvarig för att bygga och underhålla relationer med våra kunder, inklusive att hantera kundärenden och lösa problem.
  • Hantering av kundsupport: Du kommer att arbeta med att hantera och lösa kundärenden, inklusive att prioritera och följa upp dessa.
  • Genomföra betalningar: Du kommer att vara ansvarig för att genomföra löpande betalningar för våra kunder och säkerställa att dessa genomförs korrekt och i tid.
  • Kundrapportering: Du kommer att förbereda och skicka underlag och rapporter från våra interna system till kundernas redovisningsbyråer och ekonomifunktioner löpande varje månad.
  • Intern rapportering: Du kommer att följa upp och internt rapportera statistik och nyckeltal från supportavdelningen.
  • Process- och produktutveckling: Du kommer att arbeta proaktivt för att förbättra och effektivisera den interna hanteringen av kundrelationer och support för att öka kundnöjdheten och effektivisera arbetsflödet.

Vem är du?

Vi söker en kandidat som har:

  • Kundorienterad: Du har en stark vilja att hjälpa kunder och lösa deras problem.
  • Kommunikativ: Du har förmåga att kommunicera tydligt och effektivt, både muntligt och skriftligt.
  • Tålamod: Du har förmåga att hantera stressiga situationer och behålla lugnet.
  • Teknisk kunskap: Du har grundläggande teknisk förståelse och snabb inlärning av nya system.
  • Problemlösningsförmåga: Du har förmåga att snabbt identifiera och lösa problem.
  • Teamspelare: Du kan arbeta väl i team och bidra till en positiv arbetsmiljö.
  • Organiserad: Du har förmåga att hantera flera uppgifter samtidigt och prioritera effektivt.
  • Ansvarsfull: Du är pålitlig och tar ansvar för ditt arbete och dina uppgifter.
  • Empatisk: Du kan sätta dig in i kundens situation och visa förståelse och medkänsla.
  • Flexibel: Du är anpassningsbar och kan hantera förändringar och nya utmaningar.

Vad vi erbjuder

På Lesslie kommer du att arbeta i en dynamisk kontorsmiljö i Stockholm, där vi värdesätter teamwork och firar våra framgångar. Vi erbjuder spännande möjligheter till resor och träningspass, samt ett generöst friskvårdsbidrag som du kan använda för exempelvis gymkort eller personliga träningspass.

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