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Technical Service Manager
2 months ago
We are seeking a highly skilled Technical Service Manager to join our team at H2GS Boden. As a key member of our commercial team, you will play a crucial role in connecting with our customers in Europe and preparing for supplies from 2025.
Key Responsibilities:- Team Management: Collaborate with the Head of Commercial Team to hire, develop, and manage an international team of Customer Technical Service managers.
- Customer Relationships: Manage customer technical relationships, claim handling, and technical improvements, working closely with customers to trial new grades and suggest efficiency improvements.
- Technical Guidance: Provide technical guidance and support for technical service representatives in various departments, including automotive, white goods, pipe & tube, yellow goods, and service center business.
- Operations and Quality Assurance: Support operations and quality assurance in getting orders for mill trials for grade development and monitoring trials at customer sites.
- Quality Systems: Support FMEA and quality systems, with experience as an ISO 9001/14001/4500 auditor preferred.
- Customer Partnerships: Align detailed development plans and set up qualification planning with key customers, in cooperation with the operations team and support in the qualification process.
- Documentation: Prepare documentation on capabilities, product range, claim policy, and technical information for customers.
- Travel: This position requires extensive travel and is based in Boden.
Qualifications:
- Education: Minimum bachelor's degree in engineering with experience in metallurgy or an equivalent of approximately 15 years in a technical service role.
- Experience: Minimum 10 years of experience working in the steel industry, specifically with automotive supply chains.
- Skills: Strong project management skills with a structured, well-organized approach to tasks, and experience in using standard tools at customers for review.
- Language: Fluency in English required, proficiency in German preferred.
- Professional Ethics: High degree of professional ethics and integrity, with sound judgment and ability to analyze situations and information.
