
Guest service agents
3 days ago
OM ROLLEN
Vi på Grand Hôtel letar just nu efter flera Guest service agents till vår boutique Grand Affections under vår mest intensiva period: sommaren. Vi söker främst efter personer som kan arbeta 75% mellan 1:a juni till 31:a augusti, men möjlighet att arbeta mertid. För rätt person kommer det finnas mycket goda möjligheter till en extraanställning även efter säsongens slut.
Grand Affections är en liten boutique som gäster och kunder besöker för att hitta det där lilla extra. Placerad mitt i vår lobby erbjuder den sin lilla yta till trots allt man kan tänkas behöva för att förgylla vardagen, så som smycken, skor och kläder men även vårt eget te och egenproducerad honung. Vi samarbetar även med olika leverantörer och märken för att erbjuda ett varierat och förstklassigt sortiment.
Grand Affections är en del av vårat Front Office och är även hotellets växel dit alla inkommande samtal kommer.
Butiken är öppen mellan 08:00 på morgonen till 20:00 på kvällen, arbetstiden är förlänga i enlighet med butikens öppettider.
I rollen som guest service agent följande uppgifter:
- Växelansvar: Svara och koppla varje enskilt samtal till rätt person på ett professionellt och effektivt sätt enligt våra standards
- Försäljning och kassahantering
- Prismärkning och påfyllnad av varor
- Ge rekommendationer och vara behjälplig för butikens kunder
- Hålla sig uppdaterad och kunnig om alla hotellet delar för att kunna hjälpa och hänvisa våra gäster på ett korrekt vis
- Handha förfrågningar om telefoni och gästservicefrågor
- Vid behov: In och utcheckning av gäster
VEM ÄR DU?
Vi värdesätter personliga egenskaper högt och söker dig som har en genuin känsla för service. Dina egenskaper inkluderar en glad och varm personlighet, noggrannhet i utförande av arbetsuppgifter och förmågan att trivas i en ibland hektisk arbetsmiljö. Du måste vara flexibel och kunna anpassa dig till föränderliga situationer samt vara en problemlösare som trivs i ett snabbt tempo.
Vidare ser vi även att du har:
- Minst ett års tidigare arbetslivserfarenhet inom detaljhandeln eller hotell.
- Flexibel gällande arbetstider och har möjlighet att arbeta större delen av sommaren
- Flytande och bekväm att uttrycka dig i tal och skrift på både engelska och svenska
- Övriga språkkunskaper är meriterande
- Tidigare arbete med hotellsystemet Opera är meriterande
VI ERBJUDER
Vi erbjuder inte bara en roll utan en möjlighet att vara en del av en exceptionell gästupplevelse där varje dag är en ny möjlighet att skapa magi
- Anställning på 75% med möjlighet att arbeta mertid mellan 1:a juni - 31:a augusti. Möjlighet att arbeta extra både innan och efter.
- En spännande utmaning och stimulerande arbete i ett Sveriges mest ikoniska hotell med över 300 anställda.
- En internationell arbetsplats med en levande kultur och stor mångfald bland både kollegor och gäster
- Arbetsplatsen är placerad på hotellet där vi har högt i tak och en stor variation i arbetsuppgifter
- Lön enligt avtal
- Tillträde enligt överenskommelse
Som en del av processen utför vi bakgrundskontroller.
Vi motser din ansökan senast den 30/4, urval och intervjuer sker löpande och tjänsterna kan komma att tillsättas innan sista ansökningsdag.
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