Head of Digital Experience

1 week ago

Stockholm, Sweden EnterCard Group AB Full time

The Team At Entercard, we’re building compliant, inclusive, and human-by-design digital journeys across the Nordics. Our Digital Function brings together Product, Technology, and Experience to deliver best-in-class customer and employee journeys across all our digital channels — App, Internet Banking, Application System, and Salesforce. As Head of Digital Experience, you’ll work closely with the Chief Digital Officer and the Digital Leadership Team and lead a multi-market team of UX, UI, and Research professionals. You’ll collaborate with Digital Products, Technology, Compliance, Customer Service, and Commercial to ensure every release is consistent, auditable, and customer-ready. Your Role at Entercard You will set and lead our cross-channel Digital Experience Strategy, ensuring that every product and feature meets clear standards for design quality, accessibility, and compliance before it goes live. You will: · Own and evolve our design system and component library to drive reuse, efficiency, and defect reduction. · Embed experience governance across Digital — defining standards for accessibility, inclusion, and readiness. · Translate insights into measurable outcomes, reducing rework, improving accessibility, and increasing customer satisfaction across digital channels. · Champion inclusive design and represent Digital in compliance and audit forums with documented evidence of readiness. · Co-lead governance with the Head of Digital Products, aligning roadmaps with experience, accessibility, and regulatory requirements. · Explore innovation opportunities, including AI-assisted UX and accessibility tools, to accelerate design quality and compliance. · Lead, coach, and inspire UX, UI, and Research colleagues across markets — fostering a culture of quality, clarity, and collaboration. What You Bring · Proven leadership in multi-channel digital experience, ideally within regulated or financial environments. · Deep understanding of design systems, accessibility standards (WCAG), and user-centred design processes. · Ability to balance customer impact, compliance, and delivery speed through structured governance. · Experience leading cross-functional and multi-market teams. · Strong collaboration and communication skills; fluent in English (one Scandinavian language is a plus). · Curiosity, empathy, and discipline — a mindset that turns governance into an enabler of creativity. About Entercard We are Scandinavia’s leading credit market company with over 1,7 million customers in our four markets. Through our owner, Swedbank, we get access to global and unique competence. Our mission is to finance the big and small moments of everyday life of our customers. We are present in Sweden, Norway and Denmark, and have 480 dedicated employees; and we have recently launched sale of consumer loans in Finland. Our values guide how we behave and interact with each other and with our customers, making it easier to take decision when we face uncertainty. They reflect who we are and what we stand for. Our values form the basis for our culture: We keep our promises, We always improve, We make a difference, We win together.

  • Head of Digital

    4 days ago

    Greater Stockholm Metropolitan Area, Sweden ICA Banken Full time 900,000 - 1,200,000 per year

    Vill du vara en nyckelspelare i att driva ICA Bankens digitala resa i en dynamisk och kundfokuserad miljö?Om jobbet som Head of DigitalVi söker nu en visionär Head of Digital som får en central roll i att leda vår digitala agenda och säkerställa leveransen av innovativa, kundcentrerade digitala lösningar. Du ansvarar för att utveckla och...

  • Head of Digital Customer Acquisition, Nordic

    4 days ago

    Stockholm, Stockholm, Sweden Nordea Bank Full time 80,000 - 120,000 per year

    Job ID:  28832We are looking for a Nordic Head of Customer Acquisition to lead and drive the customer acquisition team and activities in Business Banking Digital Sales and Engagement unit. This is a full-time and permanent position.About our teamWelcome to Digital Sales and Engagement team in Business Banking. Our objective is to grow the Small Business &...

  • Digital Customer Experience Lead

    2 days ago

    Stockholm, Stockholm, Sweden Trustly Full time 120,000 - 180,000 per year

    WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To...

  • Head of Digital Sales och TM

    4 days ago

    Stockholm, Stockholm, Sweden Skoog Stjerna Full time

    Head of Digital Sales och TMVår kund inom finanssektorn söker en Head of Digital Sales och TM med uppdraget att driva och utveckla den digitala försäljningen, med särskilt fokus på leadsgenerering och effektivt samarbete mellan marknad och telemarketing.Det här är en roll för dig som brinner för B2C-försäljning, trivs i en mycket dynamisk...

  • User Experience Designer

    4 days ago

    Stockholm, Stockholm, Sweden Ki-DS - Bättre Digital Barndom Full time 250,000 - 400,000 per year

    Company DescriptionKi-DS - Bättre Digital Barndom is a movement dedicated to fostering a Better Digital Childhood. Combining research, policy, and parental support, Ki-DS addresses the growing societal challenge of how smartphones and screens influence children's health, development, and safety. We believe technology should empower children, not control...

  • Head of Product

    2 days ago

    Stockholm, Stockholm, Sweden Metrea Management LLC Full time

    Title: Head of ProductReports to: Head of Digital and Synthetics (D&S)Group: D&SLevel: Senior LeadershipWork Arrangement: HybridCompany Overview Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering...

  • Head of Marketing

    4 days ago

    Stockholm, Sweden Clearwater Full time 80,000 - 120,000 per year

    Join Clearwater as our next Head of MarketingAre you a creative go-getter who loves turning ideas into impact? At Clearwater, we're shaping the future of corporate finance – and we're looking for a Head of Marketing to help us tell that story.About the roleAs our Head of Marketing, you'll play a key role in a fast-paced, professional, and entrepreneurial...

  • Head of Customer Service to Speeron

    4 days ago

    Stockholm, Sweden Wise Full time €80,000 - €120,000 per year

    Do you want to lead a customer service function in transformation and create real impact for customers and the business? Do you thrive on driving digitalization, building teams, and working data-driven with SLAs and KPIs? Then apply for the Head of Customer Service at SpeeronYour workdayAs Head of Customer Service at Speeron, you'll lead the shift from...

  • Head of Digital Sales

    4 days ago

    Stockholm, Stockholm, Sweden Ants Full time 800,000 - 1,200,000 per year

    Vill du bygga en datadriven digital affär från grunden, i ett bolag med stark lönsamhet och tydlig tillväxt? Speed Photo söker nu en Head of Digital Sales & Marketing som vill ta ett helhetsansvar för vår marknadsföring, kundresa framtida digitala försäljning. Hos oss får du en nyckelroll i ledningsgruppen, stort mandat och möjligheten att...

  • Head of Customer Experience – RiseRank

    1 week ago

    Stockholm, Sweden Blackfish Core AB Full time

    Om RiseRank och rollen RiseRank är ett snabbväxande bolag inom Blackfish-koncernen som hjälper företag att stärka sin lokala synlighet på plattformar som Google, Apple och Bing. Vi startade i Stockholm och har på kort tid expanderat till både Göteborg och Malmö. Nu ser vi fram emot att ta nästa steg och expandera internationellt. I takt med vår...