Customer Success Manager
3 weeks ago
As a Customer Success Manager at Novacura, you'll be ensuring that our partners and customers get the most value with our products. Your role involves coordinating onboarding, educating customers and bridging customer needs with product management. You'll foster strong relationships, analyze feedback, drive upsells, and monitor customer engagement to enhance our services. Additionally, you'll maintain annual recurring revenue for selected customers and contribute to service offerings.
In this role you will represent customer service at Novacura and contribute to our customers’ success
About YouYou bring valuable experience from customer-focused roles, where you excel in actively engaging with customers and nurturing strong relationships. As a persistent, driven, and positive team player, you thrive in collaborative environments. You are eager to develop new skills and you embrace new technologies and concepts. Your analytical and problem-solving skills, allow you to tackle challenges with confidence.
Key Qualifications:
• University Degree with a specialization in technology or relevant professional qualifications.
• 3 + Years experience in a customer facing role, preferably within a SaaS company or related industry
• Exceptional verbal and written communication skills
• Excellent presentation skills
• Fluency in English and Swedish, written and spoken
• ERP experience or similar technologies is beneficial
What we offerWe strongly believe in working with individuals who love what they do. When you get the opportunity to do what you do best, the result will be something out of the ordinary.
We offer you a global role in an innovative and fast-growing company at the forefront of technology, and we provide you with the opportunity to deliver real value to the customers. We offer competitive benefits and compensation based on competence and performance. Our brand-new office in the heart of Gothenburg offers a breathtaking panoramic view, Friday breakfasts, and highly skilled Novacurians to hang out with. How to applyIf you think we’re a good match, apply today Selection is done continuously so don’t miss your chance. For questions regarding the recruitment process, please contact Ellen Jingrot, Talent Acquisition, at ellen.jingrot@novacura.com. For questions regarding the position, please contact Christian Natt och Dag, Director Customer Service, at christian.nattochdag@novacura.se.
About NovacuraAt Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product - Novacura Flow, a low-code development platform that helps, among others, to extend ERP systems. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.
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