ServiceNow Engagement Manager
1 month ago
POSITION
The Cloud People, is a Full ServiceNow Lifecycle Partner that is growing rapidly in Europe, US and Brazil. For our office in Sweden (Stockholm, Gothenburg or remote) we are seeking an experienced Engagement Manager to join our team. We are searching for fluent Swedish and English speakers with experience in similar positions.
As an Engagement Manager you will play a critical role in managing client relationships and ensuring successful deliveries of our ServiceNow projects and services. In this role, you will serve as the primary point of contact between the customer and The Cloud People and continuously work on maintaining a strong relationship and clear communication.
The Engagement Manager is responsible for all operational aspects of service deliveries to the customer, from the moment handover from sales is made until the delivery closure sign-off is obtained.
REQUIREMENTS
Excellent written and verbal Swedish and English language skills
Strong communication skills
Documented experience in achieving project objectives through proper planning and execution
Ability to motivate project teams
Documented experience on stakeholder management
Customer service minded – the ability to interface with customers in a clear, polite and positive manner
Experience from working as a Project, Service or Program Manager
Experience from working with ServiceNow deliveries
Responsibilities
Building and maintaining strong relationships with clients, understanding their needs, and addressing any concerns or issues that arise.
Overseeing the planning, execution, and delivery of projects, ensuring they are completed on time, within scope, and within budget.
Leading cross-functional teams, providing guidance, and fostering collaboration among team members to achieve project objectives.
Acting as a main contact person to the customer during and between the deliveries.
Monitoring delivery budgets, providing financial forecasts, and ensuring profitability.
Ensuring that project deliverables meet the highest standards of quality and client expectations.
Identifying potential risks and implementing mitigation strategies to minimize their impact on delivery success.
Managing expectations and ensuring effective communication among all project stakeholders, including clients, team members, and company leadership.
Collecting feedback, evaluating project performance, and implementing process improvements to enhance future project delivery and client satisfaction.
Ensuring the satisfaction of the customer through the whole customer deliveries life cycle.
Collaborate with the Resource Manager in setting up an optimal resource plan for current but also upcoming deliveries within the customer account.
Organize and coordinate regular execution of Roadmap planning with the customer
#J-18808-Ljbffr-
ServiceNow Developer
1 month ago
Göteborg, Sweden Axiom Software Solutions Limited Full timeRole: ServiceNow Developer Location: Gothenburg, Sweden Duration: 6-12 month contract Type: Hybrid (2-3 days onsite per week) Job Description: - 5-8 Years engineering and Development experience in an enterprise role for Infrastructure operations - 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event Management,...
-
Engagement Owner
1 month ago
Göteborg, Sweden Ll Oefentherapie Full timeAs an Engagement Owner, you will use your project management experience, consulting skills and healthcare IT acumen to support a team of diversely skilled professionals delivering the integrated Millennium platform, cultivating and utilizing strong client relationships and managing a high degree of variability to achieve business objectives and coordinate...
-
Production Developer
1 month ago
Göteborg, Sweden Berge Group Full timeABOUT ENGAGE STUDIOS We design, innovate, and build digital/physical products for the world's largest - and Sweden's smallest company. Our guiding principle is to make a difference - for the better. Ideas are good and execution is the success factor. We are people and teams who are not afraid to question, roll up our sleeves, and laugh all the way...
-
Consultant
1 month ago
Göteborg, Sweden Hcl Technologies Full timeJD:- 5-8 Years Engineering and Development experience in an enterprise role for Infrastructure operations- 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event Management, Discovery, CMDB, Service Mapping, Integrations with 3rd party tools using APIs, Orchestration, Cloud Management- Working knowledge of Infrastructure and Application...
-
Digital Product Manager
1 week ago
Göteborg, Sweden Volvo Group Full timeDo you want to be a part of the digitalization and transformation journey of People & Culture in the Volvo Group? If you like leading change and are curious on the possibilities digitalization brings, then we would like you to join us on this journey.What you will doAs a Digital Product Manager within People Digital & IT you work in the intersection between...
-
Technical Visualization Artist
3 weeks ago
Göteborg, Sweden Berge Group Full timeABOUT ENGAGE STUDIOS We design, innovate and build digital / physical products for the world's largest - and Sweden's smallest company. Our guiding principle is to make a difference - for the better. Ideas are good and execution is the success factor. We are people and teams who are not afraid to question, roll up our sleeves and laugh all the way...
-
CG Post Producer
3 weeks ago
Göteborg, Sweden Berge Group Full timeABOUT ENGAGE STUDIOS We design, innovate and build digital / physical products for the world's largest - and Sweden's smallest company. Our guiding principle is to make a difference - for the better. Ideas are good and execution is the success factor. We are people and teams who are not afraid to question, roll up our sleeves and laugh all the way...
-
Senior Software Developer
3 weeks ago
Göteborg, Sweden Berge Group Full timeABOUT ENGAGE STUDIOS We design, innovate and build digital / physical products for the world's largest - and Sweden's smallest company. Our guiding principle is to make a difference - for the better. Ideas are good and execution is the success factor. We are people and teams who are not afraid to question, roll up our sleeves and laugh all the way...
-
Program Manager
1 month ago
Göteborg, Sweden Deploja AB Full timeRole: You will be part of a highly motivated team supporting us globally within the incident problem and change processes (ITIL). In this role you will collaborate with colleagues in more than four different countries R&D corporate functions and the commercial side of the business. You will have the authority to approve emergency changes. Additionally...
-
Business Development Manager
1 month ago
Göteborg, Sweden Valtech Europe Full timeValtech is looking for a dynamic Business Development Manager to support our work within the automotive digital landscape. Are you a forward-thinking business development professional with a knack for digital innovation and automotive excellence? Are you based in Gothenburg? Then you might be the person we’re looking for! Keep reading to find out. A day...
-
DC LAN Operation Manager
1 month ago
Göteborg, Sweden Recooty Full time11 May 2019 Job Responsibilities Key responsibilities: The DC LAN Operation GOT manager is responsible for end-to-end operations and delivery for all DC LAN activities in the GSS Datacenters in Gothenburg, Sweden. Lead teams within the scope of responsibilities, plan for financial and human resources and interact actively with customers, Stakeholders and...
-
Sustainability Manager
3 weeks ago
Göteborg, Sweden Volvo Business Services AB Full timeVolvo The Global Headquarters for Volvo Financial Services is seeking a Sustainability Manager for the Marketing, Communications & Sustainability department. What you will do ESG & Sustainability is a critical component of the Volvo Financial Services’ transforming together strategy. The VFS ESG & Sustainability program, fully aligned with the Volvo Group...
-
Senior Project Manager
3 weeks ago
Göteborg, Sweden Infotree Global Solutions Full timeFounded in the early 20th century in Sweden, this renowned automaker is synonymous with safety, reliability, and Scandinavian design. Globally recognized for its emphasis on producing vehicles with advanced safety features, the brand has continually been at the forefront of innovations, pioneering many of the standards that have become commonplace in the...
-
Customer Success Manager
3 weeks ago
Göteborg, Sweden Novacura Full timeAbout the Job As a Customer Success Manager at Novacura, you'll be ensuring that our partners and customers get the most value with our products. Your role involves coordinating onboarding, educating customers and bridging customer needs with product management. You'll foster strong relationships, analyze feedback, drive upsells, and monitor...
-
Customer Success Manager
2 weeks ago
Göteborg, Sweden Novacura AB Full timeAbout the Job As a Customer Success Manager at Novacura, you'll be ensuring that our partners and customers get the most value with our products. Your role involves coordinating onboarding, educating customers and bridging customer needs with product management. You'll foster strong relationships, analyze feedback, drive upsells, and monitor...
-
Innovation Manager
1 month ago
Göteborg, Sweden Synteda Full timeJoin our team as an Innovation Manager and help drive innovation, foster a creative environment, and create new business opportunities. About us Synteda AB specializes in helping companies effectively embrace the era of artificial intelligence and computer vision. By delivering innovative solutions, we empower businesses to take full advantage of the vast...
-
Technical Project Manager
1 month ago
Göteborg, Sweden Cpac Systems AB Full timeAre you passionate about technology and have a diverse range of interests? Do you thrive in dynamic environments where innovation is not just encouraged but celebrated? We're on the lookout for a driven Technical Project Manager to join our team and bring their unique blend of skills to the table. At CPAC, we believe that diversity fuels innovation. Whether...
-
Project Management IRC218546
3 weeks ago
Göteborg, Sweden Hitachi Vantara Corporation Full timeDescription: Requirements: Ensure the seamless launch of innovative products, guaranteeing customer satisfaction and market success. Collaborate across functions to secure program milestones and deliverables, fostering collaboration and synergy. Monitor program progress meticulously, identifying and addressing any deviations to keep projects on...
-
Growth Product Manager
4 weeks ago
Göteborg, Sweden Bokio Full timeSmall businesses are 99.8% of all enterprises in the world and the backbone of the economy. But, far too much time and money is spent on administrative tasks that don't create value. Bokio is unique as it’s the only product that offers automation of Banking, Accounting and Taxes in one place. We make sure our users understand their finances and have...
-
Engineering Manager
3 weeks ago
Göteborg, Sweden Zenseact Full timeAre you an experienced leader with the capability to coach cross functional teams to become high performing? Can you inspire people to develop future innovation? Would you like to join a cutting-edge tech company, in a warm inclusive culture where it’s safe to fail and where your experience can inspire others? Zenseact is solving the engineering challenge...