Account Manager

3 weeks ago

Göteborg, Sweden Carina Software Inc Full time
Company Overview
ConiferSoft is a leading provider of tailored software and solutions for the forestry, bioenergy, and paper recycling sectors. With a rich history spanning over 25 years, our commitment to innovation remains unwavering as we continuously evolve to meet the dynamic needs of the market. We take pride in serving a diverse clientele, boasting more than 400 organizations across numerous countries. As we continue to grow, our reach extends into new markets . At ConiferSoft, we believe in the power of collaboration. By working closely with our customers, alongside our dedicated industry experts and software development teams, we strive to deliver optimal value and adapt to emerging market demands. Our in-house service and support teams are committed to providing comprehensive assistance throughout every stage of our customers' journey, ensuring seamless implementation and ongoing success. ConiferSoft is proud to be a part of Vela Software, an operating group of Constellation Software, Inc. (CSU:TSX), one of the largest software companies in Canada.
 
Role Description
Account Managers are responsible for managing and growing their assigned key accounts and will practice sustaining relationships with their customers and prospects by understanding their customer’s design, fabrication, and analysis needs and then communicating (through both phone and email support) ConiferSoft’s solutions.

Account managers work closely with ConiferSoft’ s support, sales, R&D, marketing, and the management team to provide their customers with technical information and product demonstrations to achieve sales and office objectives as detailed by the Sales Manager.
 
Primary Duties and Responsibilities
Account Managers are responsible for the following primary duties:
  • Attaining annual renewals for current customers by managing their contracts and focusing on up-sell or cross-sell opportunities before they renew.
  • Minimizing attrition.
  • Building and maintaining a sufficient pipeline in line with revenue and unit goals.
  • Maintaining current and accurate account and contact information within CRM.
  • Maintaining customer records.
  • Preparing and sending sales quotes and orders.
  • Coordinating virtual and on site meetings with customers as well as product demonstrations and conference calls.
  • Promote cross-selling opportunities for customers or leads to ensure customers are getting the full picture of C oniferSoft’ s solutions.
  • Attending daily or weekly team meetings as required.
  • Completing general office and administrative duties as needed, including customer phone calls regarding invoicing and payments, accurately storing documents, and similar activities
 
Qualifications, Education, and/or Experience
  • Bachelor's degree in sales or a related field preferred.
  • 1 year of B2B sales experience with proven sales success.
  • Professional sales training.
  • Strong communication skills both verbal and written in Swedish and English .
  • You have proven to work together as a partner for the customer’s business.
  • Team-player attitude with drive, discipline, and positive energy.
  • Proficiency utilizing Microsoft Office software (Outlook, Word, Excel, Teams, OneDrive, etc.); prior Hubspot usage is desired but not required.
  • Ability to work independently as well as in a team environment.
  • Detail-oriented, organized, efficient, and able to coordinate workload to meet deadlines.
 
Work Environment
This is a remote position .
Travels both domestically and internationally.

Additional benefits include:
  • Both virtual and hands-on training.
  • Salaried position (base plus commission) with working hours from 8 am to 5 pm CET , Monday through Friday.
  • Pension benefit
  • 30 Vacation Days per year
 
Diversity, Equity, and Inclusion Commitment
ConiferSoft is committed to creating a diverse and inclusive environment and encourages all staff to bring their authentic selves to the workplace. ConiferSoft is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, neurodiversity, or age .

**This role requires fluency in both English and Swedish. 
 

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