Onboarding Specialist

1 month ago


Stockholm, Sweden Transfer Galaxy AB Full time

As an Onboarding Specialist at TransferGalaxy, you'll be at the heart of our customer engagement process. Your primary responsibility will be to ensure that Arabic-speaking customers are seamlessly onboarded, fully understanding how to utilise our services for their money transfer needs. This role is important in enhancing customer experience and fostering strong relationships from the initial contact.

Key Responsibilities:

  • Engage with new customers over the phone to introduce our services and guide them through the onboarding process.
  • Good in using various customer service tools and software to manage customer information and follow-ups
  • Monitor and drive conversion rates through active follow-ups and excellent customer service.
  • Utilise a dashboard to track customer engagement, conversion rates, and other relevant metrics to ensure a successful onboarding process.
  • Work closely with the team to identify and implement strategies for improving customer onboarding and retention.
  • Act as a brand ambassador, ensuring customers receive a positive and informative introduction to our services.

Who We Are Looking For:

  • Fluent in Arabic is required, Tigrinya and Somali is a big plus.
  • Good command in English, with excellent communication skills.
  • Proactive and customer-oriented, with a keen focus on driving conversions and customer satisfaction.
  • Comfortable with technology and able to quickly learn new software and tools.
  • Previous experience in customer service, sales, or a similar role is highly beneficial.
  • A team player who is also able to work independently.
  • Available for full-time work and flexible with working hours

About us:

At Transfer Galaxy we are proud to have won awards such as the Best Swedish FinTech at Nordic Startup Awards. We have developed a digital platform that enables international transfers to communities and people around the world.

With the help of technology, we make the lives of our users cheaper, safer, and smarter.

Should you have any questions, do not hesitate to contact us at: peshawa.abdulla@transfergalaxy.com



  • Stockholm, Sweden Qliro Full time

    We are expanding, and we need people who share our vision and want to be part of an amazing team providing a WOW experience to our Merchants.  As an Onboarding Expert, your role is to onboard new merchants, drive integration projects, and ensure the integration of Qliro merchant products. Acting as an interface between merchants or partners and the...


  • Stockholm, Sweden We IT Global AB Full time

    This is a remote position.We are looking for a Cyber Security Specialist – Splunk for our organization.IntroductionThis is a request for a proposal for services to assist our client’s Cyber Defense Center (CDC), in a program activity starting latest w2423. The details and scope of this request are outlined in the following sections.General Background and...


  • Stockholm, Sweden We IT Global AB Full time

    Job Description This is a remote position.We are looking for a Cyber Security Specialist – Splunk for our organization.IntroductionThis is a request for a proposal for services to assist our client’s Cyber Defense Center (CDC), in a program activity starting latest w2423. The details and scope of this request are outlined in the following...


  • Stockholm, Stockholm, Sweden Nordea Bank Full time

    Job ID: 23163 We are looking for a Mainframe application specialist to join our Identity and Access Management (IAM) organisation. This is an opportunity for you to be part of an international team, eager to support our mission to Protect the Bank: De-risked, Compliant, Secure & Protected.At Nordea, we're committed to being a partner our customers and...


  • Stockholm, Sweden Nordea Bank Full time

    Job ID: 22853  We are looking for a Privileged Access Management (PAM) specialist to join our Identity and Access Management (IAM) organisation. This is an opportunity for you to be part of an international team, eager to support our mission to Protect the Bank: De-risked, Compliant, Secure & Protected. About this opportunity Welcome to Access...


  • Stockholm, Sweden Nordea Bank Full time

    Job ID: 23675  Would you like to be part of the journey towards a better Financial Crime defence in Nordea? We are now looking for a Global Process Specialist for KYC S BB who is eager to participate in governing, improving and supporting the KYC Services processes for BB. The candidate must have operational experience and process expertise in the...


  • Stockholm, Stockholm, Sweden Nordea Bank Full time

    Job ID: 23675 Would you like to be part of the journey towards a better Financial Crime defence in Nordea? We are now looking for a Global Process Specialist for KYC S BB who is eager to participate in governing, improving and supporting the KYC Services processes for BB. The candidate must have operational experience and process expertise in the corporate...


  • Stockholm, Stockholm, Sweden Schenker AB Full time

    Key Tasks & responsibilitiesCoach and challenge in identifying, prioritizing, and specifying IT related demandsClosely work with our European and Nordic teams to align and prioritize demand pipelineOrganize and ensure execution of UAT (User Acceptance Tests) across Cluster Nordic Air Production SystemsWork with Region and liaise with other Clusters to advise...


  • Stockholm, Sweden Nordea Bank Full time

    Job ID: 23675    Would you like to be part of the journey towards a better Financial Crime defence in Nordea? We are now looking for a Global Process Specialist for KYC S BB who is eager to participate in governing, improving and supporting the KYC Services processes for BB. The candidate must have operational experience and process expertise in...


  • Stockholm, Sweden Wolt Full time

    The purpose of your role is to have the strategic overview of our Restaurant Partnerships performances across Skåne. By leading and coaching your team of Restaurant Associates and Specialists, you - as account manager for the restaurant partners - will be: Driving and managing growth of our current venues by improving venue performance through strong...


  • Stockholm, Sweden Amazon Online Sweden AB - M22 Full time

    We are looking to hire a solid Programmatic Consultant to join our Ads team. Come Re-imagine Advertising with us! As a Programmatic Solutions Consultant, you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The...


  • Stockholm, Sweden Sobi Full time

    Job DescriptionLead the end-to-end recruitment process, from planning and setting up the req, job posting to offer negotiation & onboarding.Develop strategic sourcing plans to attract top talentReview and recommend a pool of diverse and qualified candidates for every roleProactively source candidates using various toolsConduct thorough interviews to assess...


  • Stockholm, Sweden Hannover Re Full time

    In Sweden, we conduct reinsurance operations as a branch of the parent company in Germany in both life and non-life insurance. Life & Health reinsurance is conducted within the Hannover Re Life & Health Sweden business unit with 20 employees including specialists in actuarial and insurance medical fields. The Swedish branch employs approximately 50 people...


  • Stockholm, Sweden Hannover Re Full time

    In Sweden, we conduct reinsurance operations as a branch of the parent company in Germany in both life and non-life insurance. Life & Health reinsurance is conducted within the Hannover Re Life & Health Sweden business unit with 20 employees including specialists in actuarial and insurance medical fields. The Swedish branch employs approximately 50 people...


  • Stockholm, Stockholm, Sweden Hannover Re Full time

    In Sweden, we conduct reinsurance operations as a branch of the parent company in Germany in both life and non-life insurance. Life & Health reinsurance is conducted within the Hannover Re Life & Health Sweden business unit with 20 employees including specialists in actuarial and insurance medical fields. The Swedish branch employs approximately 50 people...


  • Stockholm, Sweden EasyPark Group Full time

    Do you want to work as an Accounts Receivable Manager (Europe) in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company with a mission to make cities more livable. In this role, you will be part of the Financial Control team in our Europe accounting department. What you will be doingAs the Accounts Receivable Manager,...


  • Stockholm, Stockholm, Sweden EasyPark Group Full time

    Do you want to work as an Accounts Receivable Manager (Europe) in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company with a mission to make cities more livable. In this role, you will be part of the Financial Control team in our Europe accounting department. What you will be doingAs the Accounts Receivable Manager,...


  • Stockholm, Sweden MobileXpense Full time

    Customer Experience Associate – Danish & English Speaking Location: Stockholm – Hybrid (2 days a week in the office) Start Date: ASAP Do you sometimes feel a bit insignificant; like you’re a small fish in a big pond? Not here! At , we value every member of our team and we're currently looking for a proactive individual to join our team of 5 as our new...

  • Service Designer

    4 weeks ago


    Stockholm, Sweden EasyPark Group Full time

    Are you prepared to lead the charge in transforming cities and empowering private parking operators within an entrepreneurial and international environment? At EasyPark, we're on a mission to make cities more liveable, and we want you to be a key player in this journey.As a Service Designer, you'll be an integral part of our Corporation Experience...