Service Upgrade Engineer

4 days ago

Uppsala, Uppsala, Sweden Danaher - Global Full time

Be part of something altogether life-changing.

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva, you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you'll do:

  • As a result of our growing customer needs to ensure maximum lifecycle utilization of their equipment, we are looking for a Global Services Upgrade Engineer. This position will be responsible for managing custom upgrade orders. This includes reviewing orders, creating part numbers and a build of materials, sourcing the material, engineering the upgrade, and putting instructions together on how to execute the upgrade in the field.
  • Review customer orders for upgrades and determine whether the upgrade is possible.
  • Create a quote and price proposal to customer.
  • Put together a build of materials for each upgrade and send a quotation to the requester for the upgrade.
  • Manage the upgrade project through installation.
  • Maintain appropriate relationships and work with both internal and external suppliers to get pricing and material for each upgrade.
  • Assemble and quality check each upgrade before sending to the customer.
  • Write any needed documentation for the field team to execute the upgrade at the customer site.
  • Handle any customer complaints which come in regarding upgrades delivered.
  • Work closely with our manufacturing and align resources needed to deliver upgrades.
  • Ensure regular communication to key stakeholders and end users (Service Managers/Field Engineers).
  • Develop and maintain quality-controlled processes/SOPs.
  • Provide upgrade support to customers and field engineers; travel as needed – 10-15%.

Who you are:

  • High level of technical knowledge and understanding (hardware/software).
  • Bachelor of Science/Engineering or equivalent.
  • Experience with electrical and automation design.
  • Strong focus on customer, quality, and meeting customer needs in a global environment.
  • Excellent communication skills in Swedish and English (oral and written).
  • Proficient in Microsoft Office applications.

Interviews and selection will happen continuously; we look forward to your application today

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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