Account Manager

4 days ago

Malmo, Skåne, Sweden Tbwa ChiatDay Inc Full time

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced and strategic account manager with a true service first and commercial mindset? Does a varied and challenging role in one of Europe's fastest-growing companies interest you? If so, then we'd love to chat

Our Restaurant Development team lies at the heart of Wolt, ensuring all our existing restaurant partners and Wolt's success in Sweden. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Restaurant development team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners' queries, and identifying new growth opportunities among existing restaurant partners. You will interact with a varied portfolio of merchants, making sure their experience is seamless and they are set up for success

  • Driving and managing growth of our current venues by improving venue performance through strong portfolio analysis and active account management.
  • Building long-term restaurant relationships post-onboarding, and being the key communicator between our operations and restaurant partners.
  • Using data to help optimize venue performance by improving key metrics such as growth, ad spend, AVT and service score.
  • Applying an effective restaurant tiering strategy to maximize the impact of account management activities across the restaurant portfolio.
  • Performing frequent quality and satisfaction checks to ensure service standards.
  • Conducting renegotiations with venues to drive profitability.
  • Working closely together with the marketing team to plan and execute different campaigns together with restaurant partners.
  • Implementing/selling in new products within the Wolt portfolio to your venues.
  • Working cross-functionally with sales and onboarding team to secure successful launches of new venues.
  • Being part of developing the role to grow the function at the high pace that the company is evolving.
Our humble expectations
  • At least 3 years experience in an Account Manager or a similar sales/service oriented role.
  • Excellent interpersonal skills with the ability to adapt tone to suit the audience.
  • Strong commercial sense with the ability to drive growth and profitability.
  • Strong analytical skills and experience from using BI systems and Excel to make data-driven decisions.
  • Structured, detailed and service-oriented.
  • Passion for food and developing the best restaurant offers in the city.
  • Experience from working with a CRM system is a plus.
  • Fluent in Swedish and English.
Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today

#J-18808-Ljbffr

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