Incident Analyst
2 weeks ago
Job Description
We are looking for a Incident Analyst who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service.
You are going to be responsible for the quickly troubleshooting process providing a good analysis of an incident and a solution to it in order to restore the disturbed service as soon as possible.
Responsibilities:- Investigate, diagnose and report incidents found;
- Determines if an incident needs to be escalated according to the priority of the issue;
- Verify that the incident is resolved and close the incident;
- Participate in Continual Service Improvement;
- Recording the problems encountered and techniques used to solve them for future reference.
- Basic SQL knowledge;
- Proven experience with several operating systems and monitoring tools is considered a strong advantage;
- Experience with Windows, Linux operating systems;
- Basic Knowledge of hardware components and server equipment;
- Good knowledge of English and Swedish is required;
- Bachelor's Degree in Computer Sciences is good to have.
Diversity & Inclusion: Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you
About us: We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember:
- Legitimate job offers only follow interviews conducted with our hiring managers or clients.
- We will never ask for payment at any stage of the recruitment process.
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