Technical Incident Handler

1 week ago


Stockholm, Stockholm, Sweden Stefanini, Inc Full time

As an Incident Analyst at Stefanini, Inc, you will be responsible for identifying, analyzing, and resolving technical incidents that may impact our customers' experience. Your expertise will ensure timely resolution of issues, minimizing downtime and maintaining high levels of customer satisfaction.

You will be part of a dynamic team dedicated to delivering top-notch IT services. Key responsibilities will include:

Key Performance Indicators (KPIs)
  • Mean Time To Resolve (MTTR) - Minimize downtime;
  • First Call Resolution (FCR) - Address issues promptly;
  • Customer Satisfaction (CSAT) - Ensure high levels of customer satisfaction;
  • Problem Management - Identify recurring issues and implement solutions.


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