Sinch IT Incident Management Lead

1 week ago


Stockholm, Stockholm, Sweden Sinch Sweden AB Full time

Sinch Sweden AB is committed to delivering exceptional customer experiences through innovative communication solutions.

">Company Overview

We're a global leader in customer communications, trusted by over 150,000 businesses, including top brands like Google, Uber, and Visa.

">Job Opportunity

We're seeking an experienced IT Incident Manager to join our team. As an Incident Manager, you'll play a critical role in ensuring the smooth operation of our services and protecting our customers' interests.

">Key Responsibilities
  1. Identify, investigate, and resolve IT and Security incidents promptly.
  2. Triage and classify incidents accurately, escalating when necessary.
  3. Lead the incident resolution process to meet SLAs and business expectations.
  4. Communicate effectively with stakeholders during major incidents.

You'll also contribute to continuous improvement efforts, driving the adoption of best practices in incident management and service management.

">Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience in IT Incident Management, preferably in a similar role.
  • Strong technical expertise and leadership skills.
  • Experience with incident management tools and platforms.
  • Excellent communication and stakeholder engagement skills.

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