Infrastructure Technical Program Manager, Europe

7 days ago

Stockholm, Stockholm, Sweden CoreWeave Europe Full time
Infrastructure Technical Program Manager, Europe

Stockholm

CoreWeave is the AI Hyperscaler, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient, and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you're someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

CoreWeave powers the creation and delivery of the intelligence that drives innovation.

We seek a highly skilled and driven Bare Metal Technical Program Manager - Europe to join our team and report to our Senior Director, Customer Experience. This individual will lead the technical oversight, delivery, and optimization of customer-facing support programs for CoreWeave's top generative AI clients using dedicated GPU servers in the United Kingdom and Europe. This role requires a candidate who excels in dynamic and fast-paced environments.

This individual will be the point person for our European clients and support programs, partnering with internal cross-functional teams based in the U.S. and Europe to share needs and timelines, engaging with necessary engineering teams to determine technical requirements, ensure successful delivery, and collaborating with their U.S. Customer Success counterparts to drive seamless execution and support company growth and initiatives. This role seeks a candidate who is willing to roll up their sleeves and make a lasting impact on CoreWeave's European expansion.

Responsibilities:

  • Liaison with CoreWeave's U.S Customer Success team to deliver a seamless and integrated experience to our European clients.
  • Orchestrate a program that requires both operational and technical problem-solving for the world's largest supercomputing fleets.
  • Serve as an escalation point for process, program, and procedure issues for our European operations engineers.
  • Build processes, procedures, and programs with our clients to ensure structure, scope, and responsibilities are covered.
  • Engage directly with customers and internal stakeholders to gather, document, and communicate program requirements, ensuring clarity, feasibility, and alignment with critical objectives.
  • Foster collaboration and effective communication among various teams, including engineering, product management, operations, and business development, to ensure alignment and successful program execution.
  • Collaborate with cross-functional teams to design and implement improvement initiatives based on data insights.
  • Establish and maintain strong stakeholder relationships to align program objectives and secure necessary resources and support.
  • Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact.

Requirements:

  • Hands-on experience with server hardware, networking equipment, and firmware updates, with the ability to troubleshoot, optimize, and drive improvements in maintenance processes.
  • Experience in technical program management, with a proven track record of successfully managing complex technical projects and programs from initiation to completion at scale, preferably for a major tech company or startup.
  • 2+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent hands-on technical experience in data centers or cloud infrastructure.
  • The agility to navigate and excel in a fast-evolving landscape, with the ability to adjust strategies in response to shifting priorities and demands.
  • Strong understanding of project management methodologies and tools (Jira, Notion, Confluence, Kanban/Agile methodologies).
  • Strong verbal and written communication skills in English to convey multi-faceted plans and technical information clearly and concisely internally and externally.
  • The ability to juggle multiple domains and contexts while maintaining clear priorities.
  • Eagerness to learn about the GPU/server hardware/generative AI space.
  • Familiarity with the essential components of modern computers, virtual machines and hypervisors, networking, and cloud infrastructure.
  • Experience in NVIDIA GPUs, Servers, Data Centers, Linux, and Kubernetes is a plus.
  • Experience in Jira, Supercomputing, and bare metal fleets is a plus.

What We Offer

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

  • Family-level Medical Insurance
  • Life Assurance at 4x Salary
  • Critical Illness Cover
  • Employee Assistance Programme
  • Tuition Reimbursement
  • Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace

At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.

For those who do not live within 30 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. Onboarding is essential to your success. New employees not based out of an office will be invited to attend onboarding training at one of our hubs within their first month of employment. We continue to foster a collaborative environment by bringing teams together quarterly.

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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