Infrastructure Technical Program Manager, Europe

4 days ago


Stockholm, Stockholm, Sweden Tbwa ChiatDay Inc Full time
Infrastructure Technical Program Manager, Europe

Stockholm

CoreWeave is the AI Hyperscaler, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient, and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you're someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

We seek a highly skilled and driven Bare Metal Technical Program Manager - Europe to join our team and report to our Senior Director, Customer Experience. This individual will lead the technical oversight, delivery, and optimization of customer-facing support programs for CoreWeave's top generative AI clients using dedicated GPU servers in the United Kingdom and Europe. This role requires a candidate who excels in dynamic and fast-paced environments.

This individual will be the point person for our European clients and support programs, partnering with internal cross-functional teams based in the U.S. and Europe to share needs and timelines, engaging with necessary engineering teams to determine technical requirements, ensure successful delivery, and collaborating with their U.S. Customer Success counterparts to drive seamless execution and support company growth and initiatives.

Responsibilities:

  • Liaison with CoreWeave's U.S Customer Success team to deliver a seamless and integrated experience to our European clients.
  • Orchestrate a program that requires both operational and technical problem-solving for the world's largest supercomputing fleets.
  • Serve as an escalation point for process, program, and procedure to our European operations engineers.
  • Build processes, procedures, and programs with our clients to ensure structure, scope, and responsibilities are covered.
  • Engage directly with customers and internal stakeholders to gather, document, and communicate program requirements, ensuring clarity, feasibility, and alignment with critical objectives.
  • Foster collaboration and effective communication among various teams, including engineering, product management, operations, and business development, to ensure alignment and successful program execution.
  • Collaborate with cross-functional teams to design and implement improvement initiatives based on data insights.
  • Establish and maintain strong stakeholder relationships to align program objectives and secure necessary resources and support.
  • Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders in order to drive resolutions and minimize impact.

Requirements:

  • Hands-on experience with server hardware, networking equipment, and firmware updates, with the ability to troubleshoot, optimize, and drive improvements in maintenance processes.
  • Experience in technical program management, with a proven track record of successfully managing complex technical projects and programs from initiation to completion at scale, preferably for a major tech company or startup.
  • 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent hands-on technical experience in data centers or cloud infrastructure.
  • The agility to navigate and excel in a fast-evolving landscape, with the ability to adjust strategies in response to shifting priorities and demands.
  • Strong understanding of project management methodologies and tools (Jira, Notion, Confluence, Kanban/Agile methodologies).
  • Strong verbal and written communication skills in English to convey multi-faceted plans and technical information clearly and concisely internally and externally.
  • The ability to juggle multiple domains and contexts while maintaining clear priorities.
  • Eagerness to learn about the GPU/server hardware/generative AI space.
  • Familiar with the essential components of modern computers, virtual machines and hypervisors, networking, and cloud infrastructure.
  • Experience in NVIDIA GPUs, Servers, Data Centers, Linux, and Kubernetes is a plus.
  • Experience in Jira, Supercomputing, and bare metal fleets is a plus.
  • Applicants must have work authorization that does not require sponsorship from the company now or in the future.

What We Offer

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

  • Family-level Medical Insurance
  • Life Assurance at 4x Salary
  • Critical Illness Cover
  • Employee Assistance Programme
  • Tuition Reimbursement
  • Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace

At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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