Cloud Operations Architect, EMEA

1 week ago

Stockholm, Stockholm, Sweden Amazon Full time
Cloud Operations Architect, EU-North (EMEA)

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? Cloud Operations Architects (COA) drive our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to large enterprises in commercial and public sector.

The Role
As a COA, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The COA is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us

Key job responsibilities
  1. You'll advise on solutions, provide technical guidance and advocate for the customer
  2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
  3. Develop trusting relationships with customers, understanding their business needs and technical challenges
  4. Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
  5. Consult with a range of partners from developers through to C-suite executives
  6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
  8. Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
  9. Solve a variety of problems across different customers as they migrate their workloads to the cloud
BASIC QUALIFICATIONS

- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

- Understand operational parameters and troubleshooting for four (2) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Architecture / Applications Development in a distributed systems environment

- External customer-facing experience with the ability to clearly articulate to small and large audiences

- Ability to juggle tasks and projects in a fast-paced environment

PREFERRED QUALIFICATIONS

- Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.

- Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP

- Previous experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc.

- Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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