Senior Aftermarket Manager

1 week ago

Malmo, Skåne, Sweden Cessna Aircraft Company Full time

Job Description - Senior Aftermarket Manager (330595)

Job Number:

330595

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities.

Textron GSE is seeking a Senior Aftersales Manager, who will be responsible for the aftermarket and service for Europe, the Middle East, SE Asia, New Zealand, and Australia. You will be responsible for Textron GSE spare parts, service departments, and the Poyle maintenance support operation, driving all areas to achieve AOP, with a focus on improving the customer experience. Meeting customers is essential, and therefore travel will be a key element in maintaining and increasing the customer base.

Responsibilities

Responsibilities include, but are not limited to:

  • Leading and developing the aftermarket team, ensuring objectives and targets are achieved, and we exceed SLA's to customers;
  • Ensuring efficiency improvements related to time, cost, and quality;
  • Maintaining contact with clients to obtain customer feedback in relation to our product and service quality;
  • Assisting clients in resolving issues and complaints concerning purchased products or services;
  • Building and establishing good working relationships with clients, to facilitate increased sales and revenue;
  • Monitoring contract details to notify clients of pending expiration and helping process renewals;
  • Coordinating with the marketing team on promotional and marketing campaigns to create awareness and product publicity;
  • Developing and implementing strategies to ensure satisfied clientele and increased returns;
  • Liaising with the sales team to discuss business plans necessary for enhancing sales performance;
  • Ensuring clients are supported in line with set customer service standards;
  • Developing and optimising support and service processes, tools, and systems;
  • Conducting price and contract negotiations with clients, to establish contract details and attain profit margin;
  • Overseeing all post-sales services provided to clients, to ensure customer satisfaction;
  • Maintaining up-to-date knowledge of job operations by conducting research and participating in educational programmes;
  • Providing periodic reports to management on all after sales activities;
  • Ensuring compliance with all general and company policies when carrying out job duties.
Skills and Experience

As a Senior Aftermarket Manager, we would ask you to bring the following skills and experience:

  • Educated to degree level or equivalent in an Engineering related field, or extensive experience in technical service support;
  • At least five years of proven leadership skills;
  • Knowledge of the GSE industry is advantageous;
  • Previous experience in a technical sales environment, and with spares sales;
  • Experience in exporting product internationally, and working with agents internationally;
  • Multilingual, particularly proficiency in German, is desirable;
  • Exposure to ISO 9000;
  • Customer and target focused;
  • Excellent communication (written and verbal) and presentation skills;
  • Competent user of Microsoft Office (including Word, Excel, and Outlook) and business systems software.
Recruiting Company

Textron Specialized Vehicles

Primary Location

Netherlands - Amsterdam

Other Locations
#J-18808-Ljbffr

  • Senior Aftermarket Leader

    1 week ago

    Malmo, Skåne, Sweden Cessna Aircraft Company Full time

    Job Overview: Textron Specialized Vehicles Inc. is a leading global manufacturer of commercial vehicles, serving diverse industries and environments. We are seeking a Senior Aftermarket Manager to drive our aftersales strategy in key regions.

  • Senior Aftermarket Director

    4 days ago

    Malmo, Skåne, Sweden Cessna Aircraft Company Full time

    About the RoleWe are seeking a Senior Aftermarket Manager to lead our aftermarket and service operations in Europe, the Middle East, SE Asia, New Zealand, and Australia. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational efficiency.Key ResponsibilitiesLead and develop a...

  • Aftermarket Manager Lead

    4 days ago

    Malmo, Skåne, Sweden Cessna Aircraft Company Full time

    About the JobTextron Specialized Vehicles is a leading global manufacturer of golf cars, utility vehicles, snowmobiles, side-by-sides, and professional turf-care equipment. We are seeking a Senior Aftermarket Manager to join our team and lead our aftermarket and service operations in Europe, the Middle East, SE Asia, New Zealand, and Australia.Job...

  • Commercial Vehicle Service Manager

    1 week ago

    Malmo, Skåne, Sweden Cessna Aircraft Company Full time

    Company Background:Textron Specialized Vehicles markets products under several brands, catering to various markets worldwide. As a Senior Aftermarket Manager, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

  • Service and Support Manager

    4 days ago

    Malmo, Skåne, Sweden Cessna Aircraft Company Full time

    About UsCessna Aircraft Company is a leading global manufacturer of aircraft. We are seeking a Senior Aftermarket Manager to join our team and lead our aftermarket and service operations in Europe, the Middle East, SE Asia, New Zealand, and Australia.Job DescriptionLeading the aftermarket team, ensuring objectives and targets are achieved and...

  • Aftersales Business Development Director

    1 week ago

    Malmo, Skåne, Sweden Cessna Aircraft Company Full time

    About the Role: The Senior Aftersales Manager will lead our aftermarket team, focusing on improving efficiency, quality, and customer experience. Key responsibilities include developing the team, ensuring objectives are met, and maintaining contact with clients to gather feedback.

  • Global Parts Sales Leader

    4 days ago

    Malmo, Skåne, Sweden Cessna Aircraft Company Full time

    About the PositionWe are seeking a highly skilled and experienced Senior Aftermarket Manager to join our team and lead our aftermarket and service operations in Europe, the Middle East, SE Asia, New Zealand, and Australia. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring...

  • Senior Project Manager

    3 weeks ago

    Malmo, Skåne, Sweden Ramboll Full time

    Job DescriptionWe invite you to bring your Project Management experience into play, as you help improve the way we work, collaborate, and innovate through projects. To succeed in this role, you must understand what it takes to drive progress in global projects, have a sense of urgency combined with patience.You will join our Ramboll Tech PMO department in...

  • Senior Bid Manager

    2 weeks ago

    Malmo, Skåne, Sweden Publicis Sapient Full time

    We are seeking an experienced and proactive Senior Bid Manager to join our Growth team in the Nordics. The location can be Copenhagen, Malmö, Gothenburg, or Stockholm, where we have our offices. This role plays a crucial role in driving the success of our proposals and growth process by securing new key client contracts and supporting the Nordic Business...

  • Governance Senior Manager Cyber Security

    1 day ago

    Malmo, Skåne, Sweden TN Sweden Full time

    About the Role:We are looking for a highly skilled Governance Senior Manager to join our Cybersecurity Governance Team at Tunstall Spain.As a Governance Senior Manager, you will be responsible for leading the development and implementation of a comprehensive corporate cybersecurity governance framework.You will build a highly engaged and trained team with...

  • Senior Business Development Manager

    1 day ago

    Malmo, Skåne, Sweden Blingdale AB Full time

    Job DescriptionWe are seeking an experienced Senior Customer Success Manager to join our team at Blingdale AB. In this role, you will be responsible for cultivating and deepening relationships with our current clients.You will lead and manage our client portfolio, taking ownership of key client projects, ensuring successful planning, execution, and delivery...

  • Senior Finance Manager

    3 weeks ago

    Malmo, Skåne, Sweden Ritter Sport Nordic AB Full time

    DOING THE RIGHT THINGS TO MAKE REALLY GOOD CHOCOLATEWe believe that you do something particularly well if you do it with joy, passion and conviction. That's why we at Ritter Sport do everything we can to bring our mission statement to life. The motivation, creativity and drive of our employees make us what we are - a chocolate brand that likes to set...

  • Senior Web Manager and Marketer

    1 day ago

    Malmo, Skåne, Sweden TN Sweden Full time

    We are seeking a Senior Web Manager and Marketer to join our Group Marketing Team at TN Sweden. The successful candidate will have experience working with CMS (Optimizely/Episerver preferred) and marketing automation tools (D365 Customer Insights or similar). Your responsibilities will include website management, acting as the website owner, managing...

  • Senior Business Development Manager

    1 week ago

    Malmo, Skåne, Sweden Spirii Full time

    Spirii, a pioneering e-Mobility provider, is seeking an experienced Senior Business Development Manager to drive growth in Sweden. As a key member of the Nordic Sales team, you will be responsible for building strong relationships with top clients and expanding Spirii's customer base.The successful candidate will have a proven track record in account...

  • Senior Accounting Manager

    4 days ago

    Malmo, Skåne, Sweden Ritter Sport Nordic AB Full time

    Job OverviewRitter Sport is seeking a seasoned Senior Finance Manager to lead our Nordic financial operations. The successful candidate will have expertise in financial planning, analysis, and control, with a strong background in the FMCG industry.Key Accountabilities:Drive cost efficiency and optimize cash flows to support business growth.Implement...

  • Senior Customer Success Manager

    2 weeks ago

    Malmo, Skåne, Sweden Blingdale AB Full time

    Senior Customer Success Manager @ Quiddly - part of the Blingdale GroupNot only the first, but all impressions matterWe are looking for a senior CSM with high technical understanding and a geekiness when it comes to customer relations. You will be responsible for cultivating & deepening relationships with our current clients. You know that customer success...

  • Senior R&D Manager

    2 weeks ago

    Malmo, Skåne, Sweden TN Sweden Full time

    At TN Sweden, we're on a mission to revolutionize the customer relationship management (CRM) industry with our innovative platform. As Senior R&D Manager, you'll play a crucial role in driving our product development forward.The position is reporting directly to the CTO and involves managing and coordinating R&D teams and resources, including recruitment,...

  • Senior Project Manager

    1 week ago

    Malmo, Skåne, Sweden Eolus Vind AB Full time

    About Eolus Vind ABWe are a leading player in the renewable energy sector, dedicated to managing wind project construction from start to finish. Our team works closely with contractors, grid installers, and suppliers to deliver projects that meet the highest standards.Job SummaryWe are seeking an experienced Senior Project Manager to lead our construction...

  • Senior Product Manager

    1 week ago

    Malmo, Skåne, Sweden Bimobject AB Full time

    About Us">We're a leading provider of product information for the built environment, connecting construction professionals with the information they need to make informed decisions and work more efficiently.">Job Description">We're seeking an experienced Senior Product Manager to join our team. In this role, you will be responsible for leading and mentoring...

  • Senior Environmental Planning Manager

    1 week ago

    Malmo, Skåne, Sweden TN Sweden Full time

    We are seeking a seasoned professional to lead our environmental planning team at TN Sweden. As Senior Environmental Planning Manager, you will be responsible for overseeing the development and implementation of our environmental planning strategy, ensuring alignment with company goals and objectives.Your ExpertiseTo succeed in this role, you will...