Aftermarket Manager Lead
2 weeks ago
Textron Specialized Vehicles is a leading global manufacturer of golf cars, utility vehicles, snowmobiles, side-by-sides, and professional turf-care equipment. We are seeking a Senior Aftermarket Manager to join our team and lead our aftermarket and service operations in Europe, the Middle East, SE Asia, New Zealand, and Australia.
Job Description- Leading the aftermarket team, ensuring objectives and targets are achieved and exceeded;
- Developing and implementing strategies to enhance customer experience and drive business growth;
- Maintaining strong relationships with clients, providing exceptional support and resolving issues promptly;
- Collaborating with the sales team to discuss business plans and drive sales performance;
- Overseeing all post-sales services, ensuring customer satisfaction and compliance with set standards.
- Responsible for Textron GSE spare parts, service departments, and the Poyle maintenance support operation;
- Driving all areas to achieve AOP, with a focus on improving the customer experience;
- Meeting customers is essential, and therefore travel will be a key element in maintaining and increasing the customer base;
- Developing and optimising support and service processes, tools, and systems;
- Conducting price and contract negotiations with clients, to establish contract details and attain profit margin;
- Providing periodic reports to management on all after-sales activities.
- Educated to degree level or equivalent in an Engineering-related field, or extensive experience in technical service support;
- At least five years of proven leadership skills and experience in a technical sales environment;
- Knowledge of the GSE industry is advantageous, as is previous experience in exporting products internationally and working with agents abroad;
- Multilingual proficiency, particularly in German, is desirable, as well as exposure to ISO 9000 and excellent communication skills.
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Senior Aftermarket Manager
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Malmo, Skåne, Sweden Cessna Aircraft Company Full timeJob Description - Senior Aftermarket Manager (330595)Job Number:330595Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products...
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