Senior Incident Manager

4 days ago

Stockholm, Stockholm, Sweden Nordea Bank Full time

Job ID: 25007

Are you excellent in driving and coordinating incident handling? And do you see yourself in an international environment working at the forefront in fighting financial crime?

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We're more than just a Nordic bank, we're one of the largest employers in Poland. With us, you'll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the KYC Application Management team, which is a part of KYC Change Management in Group Financial Crime Prevention (GFCP). We deliver group-wide automated risk controls to detect and prevent financial crime for the greater good of society.

We are now looking for an experienced Senior Incident Manager who will secure Financial Crime Prevention solutions and ensure compliance within applications and processes through incidents handling in order to minimise the impact on Nordea and its customers.

As an Incident Manager, you will therefore not only play a valuable role in managing incident handling processes and secure operational stability, but also need to have the ability to contribute significantly to engagement, clear communication and show direction in order to support and meet deliveries.

The role requires close collaboration with many stakeholders across the organisation. E.g. with Risk Management, Release Management, IT Application Provider and Project Managers and Group Financial Crime Prevention.

You will also be responsible for setting up the Incident Management process according to Nordea standards.

What you will be doing:

Act as focal point for all priority (1, 2 & 3) incidents and incident coordinator for high-complexity incidents, Ensure that incidents are correctly prioritized, by assessing their impact, urgency and severity, Drive and coordinate the activities aiming at efficient problem resolution, both through mitigating action and cross-functional root cause analysis, Drive Incidents and problem tasks-forces, Engage with relevant stakeholders to ensure quick restoration and operational stability, Follow-up on related problems to secure permanent fixes, i.e. by driving and facilitating forum for cross-unit maintenance, Secure correct and transparent incident and problem reporting, You will take a lead on driving, debating and strategies with transparency and open dialogs, Contribute to building effective and efficient Incident Management process across KYC.

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best – and that we imagine you share with us.

Experience and background:

Extensive experience in driving incidents and problem tasks-forces, Experience in IT Operations (either on IT or Business side), Has an ITIL foundation and experience in how to use it, Proven ability in stakeholder management and coordination of cross-functional teamwork towards tasks completion, Demonstrated leadership and analytical skills, Demonstrated ability to adapt, respond to changes and drive actions, Experience in preparing reports and other documentation, Is dependable and willing to speak up – even if it is not convenient, Well-structured and always looking for ways to follow and improve processes, Knowledge from KYC, Financial Crime Prevention area would be an asset, Professional level of written and verbal communication skills in English is a must.

KYC Application Managment is based in Gdansk, Stockholm and Copenhagen. The Senior Incident Manager could be based in Helsinki, Stockholm, Tallin, Łódź, Gdansk. We welcome you to join us and contribute with your skills and engagement in keeping Nordea on the forefront in the fight against financial crime.

If this sounds like you, get in touch

Next Steps

Submit your application no later than 05/07/2024.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving the customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Only for candidates in Finland - A security clearance will be performed for the person selected for this position.

Only for candidates in Sweden - For union information, please contact Finansförbundet at or SACO at

Only for candidates in Poland - Please include permit for processing personal data in CV as following:

In accordance with art a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter 'GDPR'. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

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