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Incident Management Lead
2 weeks ago
Vi söker en Incident Management lead / Change Manager till kund inom spårbunden persontrafik
Startdatum: \ Slutdatum: option 2 mån)\ \ Rollbeskrivning:\ Rollen består av två olika ansvarsområden.\ \ Incident Management Lead \ Ansvarar för att leda och hantera incidenthanteringsprocessen inom organisationen. Säkerställa att alla incidenter hanteras effektivt och snabbt för att minimera störningar och återställa normala tjänstnivåer så snabbt som möjligt.\ \ Change Manager\ Ansvara för att leda och genomföra förändringsinitiativ inom organisationen. Detta innebär att planera, genomföra och övervaka förändringsprojekt för att säkerställa att verksamheten uppnår sina mål och att de anställda anpassar sig till förändringen på ett positivt sätt.\ \ Processutveckling och förbättring:\
• Utveckla och underhålla incidenthanteringsprocesser och procedurer.\
• Identifiera förbättringsområden och implementera förändringar för att förbättra incidenthanteringsprocessen.\
• Säkerställa att incidenthanteringsprocessen är i linje med organisationens övergripande IT- och affärsstrategier.\ Utbildning och medvetenhet:\
• Utbilda och stödja teammedlemmar och andra anställda i incidenthanteringsprocesser och bästa praxis.\
• Främja medvetenhet om incidenthantering inom organisationen för att säkerställa snabb och korrekt rapportering av incidenter.\ Förbättringar och lärande:\
• Dokumentera lärdomar och bästa praxis från förändringsinitiativet.\
• Rekommendera förbättringar för framtida förändringsprojekt baserat på insamlad feedback och utvärderingar.\ \ SKA-KRAV\
• Erfarenhet av att leda och hantera förändringsinitiativ inom en organisation.\
• Stark förståelse för förändringshantering, principer, metoder och verktyg.\
• Utmärkta kommunikations- och ledarskapsförmågor.\
• Förmåga att arbeta effektivt med intressenter på alla nivåer inom organisationen.\
• Erfarenhet av projektledning är meriterande.\
• Utmärkta problemlösnings- och analytiska färdigheter. \
• Erfarenhet av incidenthantering inom IT eller en liknande miljö.\
• Erfarenhet av DevOps, Managed operations och ITIL i en teknisk miljö med både egenutvecklade och köpta lösningar\
• Erfarenhet av att jobba enligt skalade agila metoder (SAFe) i en produktorganisation\ \ Du kommer att spela en nyckelroll i att säkerställa kontinuiteten och stabiliteten i organisationens tjänster och system genom effektiv incidenthantering och förändringsledning.\ \ Startdatum:\ 1 Juli\ \ Omfattning:\ 100%\ \ Krav på ansökan:\ CV i Word på svenska med efterfrågad kompetens
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Senior Incident Manager
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Senior Manager
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