Support Associate
4 weeks ago
Wolt is a Finnish technology company and were best known for our food delivery platform. In , Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, were a team of + people in 25 countries and over + cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets. As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.
Jobbet
Vi söker en ambitiös och nyfiken person till Wolts support som är villig att jobba mycket kvällar och helger då vårt behov är som störst. Vi söker personer som brinner för att ge personlig service och positiva upplevelser till kunder och samarbetspartners, samt har möjlighet att jobba minst 15h/vecka. Genom att jobba i vår support bidrar man till att förbättra mat-Sverige genom affärsutveckling och operational excellence.
För att lyckas i rollen bör man aktivt ta ansvar och kunna jobba självständigt. Vi letar efter dig som är en hejare på kommunikation och gillar att komma i kontakt med nya människor. Vi erbjuder dig en plats i ett team där det är full fart varje dag, därför lägger vi stor vikt vid en personlighet som kan prägla vår kultur och resultat på ett positivt sätt.
Fokus
Kundfokus: Hos Wolt är kundnöjdhet A&O. Interaktioner med våra användare handlar ofta om att lösa problem, att bygga relationer och ge Wolts kunder en positiv upplevelse - varje gång.
Teamarbete: Vi är ett team där alla bidrar och gör skillnad. Wolt finns i 23 länder, vilket innebär att du även behöver interagera med kollegorna i de andra marknaderna till och från.
Kommunikation: Vi kommunicerar hela tiden med våra användare, kurirpartners och restauranger och anpassar vår kommunikation beroende på situation.
Affärsutveckling: Vi använder dagligen data för att kunna förbättra vår kundupplevelse och arbetssätt gentemot kunder, kurirpartners, restauranger och butiker. Vi är pionjärer i branschen, och det gäller att våga tänka nytt och stort.
Our humble expectations
Du har erfarenhet av att jobba med människor och ser fram emot möjligheten att bli en del av ett ledande support-team.
Du är nyfiken och van att hantera flera saker samtidigt,det bor en liten problemlösare inom dig.
Du får saker och ting att hända och kavlar upp ärmarna när det krävs utan att tveka.
Du kan hantera större mängder information och har en känsla för hur du bör använda datan på bästa sätt.
Du är flytande på svenska och engelska i tal såväl som skrift samt har godkända gymnasiebetyg i svenska, engelska och matematik.
Du älskar mat
Du är tech-savvy och håller koll på olika digitala plattformar och nyheter i branschen.
Du lockas till en arbetsmiljö där det går snabbt från ord till handling.
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