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B2B Omnichannel Excellence Specialist, Direct Models
3 months ago
About the Role
In order to improve customer experience in business-to-business interactions, new tasks and positions have emerged. One such newly created role is that of an Omnichannel Excellence Specialist Direct Models (m/f/d), which is part of the Omnichannel Center of Excellence. The role is essential in supporting the Omnichannel Excellence teams in driving business transformation and enhancing the digital customer experience across Tork's owned platforms.
In this role, you'll help make our global Digital Customer Experience (DXC) program a success and shape Tork's digital future. You'll work with various departments and stakeholders like Omnichannel Excellence, Business Process Management, Customer Service, Virtual Sales, and Marketing.
Your Responsibility
Assist in driving business transformation initiatives, particularly those related to direct models, in order to support omnichannel transformation.
Contribute to efforts aimed at optimizing the overall customer experience within owned platforms.
Closely collaborate with global and regional stakeholders to make sure we deliver value to them and their distribution partners and customers
Support validation of business requirements coming from global or regional stakeholders
Perform sales and customer analysis to facilitate data-driven decision-making
Support the implementation of omnichannel best practices, particularly in the context of direct models towards the regional Sales, Customer Service, and Customer Marketing teams
Collaborate with the training team to develop and deliver quick training programs for example to support product launches in countries .
You Identify Yourself With
You have 2+ years of experience working in B2B sales, B2B E-Commerce, Inside/Virtual Sales or Customer Service.
You are Feel comfortable in working with ambiguity and changing environments
You can build relationships, manage different expectations and work effectively with cross-functional & cross-cultural teams
Experience with digital platforms, websites, or shops is an advantage.
You have excellent communication and collaboration abilities.
Very good Excel and PowerPoint skills
Our Benefits for You
Compensation & Benefits
Compensation above tariff level, bonus, pension schemes, anniversary bonus, child allowances, Corporate Benefits & other employee benefits, factory outlet and free giveaways
Work-Life-Balance
Flexible working hours, 30 days of vacation, lifetime work account
Learning & Development
In-depth onboarding, training opportunities such as digital learning platform, coaching & mentoring, individual development plan, participation in professional conferences
Health & Well-being
Lease-a-bike, health and well-being days, mindfulness courses, "PME Familienservice", employee surveys
Team & Collaboration
People culture, communities & networks, co-working spaces, leadership guidelines, canteen
Mobility
Public transport allowance, bicycle parking, free car parking, e-charging stations
This Is Us
At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being is established in our core.
Let’s Connect
The Talent Acquisition Team is happy to answer any questions related to the open role.
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Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
