Fraud Investigator, Nordics

AIG – Fraud Investigator, Nordics

Are you interested in being part of the world´s leading insurance organization and join AIG Global Fraud organization?

AIG Nordic is currently looking for a Nordic Fraud Investigator to be responsible for all aspects of the Fraud related investigation processes across our Nordic cluster (consisting of Denmark, Sweden, Norway, and Finland). You will be part of our long year’s operation EMEA Fraud & Recovery organization and have a dual reporting line into to both our Nordic Head of Claims and the EMEA Head of Fraud & Recovery. The position will be based in either Stockholm, Oslo, or Copenhagen.

AIG global Fraud & Recovery team is on an exciting journey as we are developing the EMEA Fraud & Recovery organization to the next level and where we are investing in new investigation technology and tools used by many law agencies and Intelligence bureaus across the globe.

AIG Fraud & Recovery team

The Nordic Fraud & Recovery team will be working closely with our global as well as EMEA Fraud & Recovery team and external service partners. The global team consist of people with various backgrounds and expertise areas, primarily from the insurance industry, from different law agencies and from Intelligence service bureaus. Fraud & Recovery function is working closely with our Nordic claims department located in all four countries ensuring that existing and new investigation procedures are followed and monitor the result of the work.

The Fraud & Recovery team is responsible for all aspects of the investigation processes including creation of investigation plans, identification and assignment of relevant enquiries and reporting on findings. The team will provide expertise to the claims adjusters in progressing claims and will leverage knowledge and expertise to ensure that the fraud risks to AIG and its clients are minimized. Providing regular Fraud Awareness trainings is also a priority.

Selection of Key Responsibilities

Selection of key responsibilities for the Nordic Fraud Investigator:

• Assisting the Claims Department by investigating suspicious insurance claims in all lines of business involving insureds, claimants, agents, brokers, attorneys, medical providers, etc., and pursuing appropriate remedies through civil or criminal channels
• Gathering facts on matters in question by openly interviewing and taking statements from witnesses, employers, claimants, and other relevant parties
• Obtaining and preserving evidence to support the investigation.
• Coordinating the necessary investigative techniques and resources, such as fieldwork by external resources, interviews, etc. and ensuring that the quality is good, timely and appropriate in all cases.
• Preparing reports based on evidence findings that provide claims handlers with the necessary information to process the case.
• Handling cases in the NORDIC Cluster (Sweden, Denmark, Norway, Finland) and ensuring that all tasks are properly completed.
• Providing witness statements and presenting evidence in civil and criminal court proceedings as required
• Building and maintaining relationships with experts, lawyers, police, prosecutors, and other relevant authorities
• Building and maintaining good relationships with internal customers
• Identify needs, create, and deliver anti-fraud training to various business units as requested by your line manager.
• Accurately identify and record all financial impact of processed cases in the case management system.
• Support the NORDIC Fraud & Recovery Manager to ensure key deliverables and business objectives are met.
• Knowledge of and compliance with GDPR regulations and local laws regarding information gathering techniques in the countries in which you operate.

Position requirements

The successful candidate will have proven experience in OSINT research, analytics, and investigations as well as a solid understanding of the criminal and civil justice systems. You probably have a background from doing similar type of work. You should also possess:

• proven trackrecord of investigation experience, similar to
  • various claims areas / specialist areas (multiline)
  • the investigation and clarification of suspected cases and / or economic offenses
  • the application of OSINT investigation techniques
  • questioning and interview techniques
• Solid understanding of insurance business, preferably from both the consumer and commercial side
• Excellent communication skills in both English (oral/written) and one or more Nordic languages.
• University degree in relevant area
• In-depth experience in working with police and law enforcement agencies combined with excellent cultural understanding.
• You have a professional network with the police, public prosecutor's office(s), investigative services, and the insurance industry.
• Proven participation in qualified fraud specialist seminars (e.g., local, European, international)
• Strong analytical decision-making, problem-solving and communication skills (verbal and written)
• Proven experience in the independent management, prioritization and time management of project tasks, workflows, and volumes
• Advanced knowledge of criminal and civil law
• Strong ability to both gathers information and analyse data as well as prepare and present resulting investigative reports.
• Ability to work under time pressure in a quality-oriented and efficient manner.
• Relevant PC skills are required.
• official Fraud Certification and Membership of one of the nationwide Insurance associations is a plus.
• Experience in fire investigation, burglary/theft trace analysis and/or accident reconstruction is a plus.

If you have any questions about the position or the recruitment process, please contact;

• Dirk Schumacher – EMEA Head of Fraud & Recovery - dirk.schumacher@aig.com
• Johan Alstad-Ohren Fraud & Recovery Manager, Nordics - johancamilo.alstadohren@aig.com
• Jasmin Eriksson, HR-Generalist - jasmin.eriksson@aig.com 

#LI-AIG

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area: