Technical Support Engineer – Sweden

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

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About BYD Sweden

BYD Sweden is the Sweden National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD Sweden offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

About the Role:

As part of our continued growth across Europe, BYD is seeking a dynamic, solutions-oriented Technical Support Engineer to strengthen our After Sales technical operations in Sweden. In this pivotal role, you will be at the forefront of supporting our dealer network and ensuring a high standard of service performance and customer satisfaction across the region.

You will work closely with our partners to identify technical challenges, provide expert-level guidance, and enhance regional service capabilities. Acting as a key interface between BYD headquarters and our local service network, you will contribute to technical training, product launch support, and quality issue resolution in alignment with our NEV product standards.

This role reports to the After Sales Manager in Sweden.

Role Responsibilities:

• Act as the primary technical contact for the Swedish dealer network, ensuring timely and effective resolution of service issues via remote diagnostics, service portals, and on-site support.
• Drive the continuous improvement of regional technical capabilities through regular dealer visits, workshops, and collaborative activities with regional and central stakeholders.
  
  
• Organize and deliver targeted technical training programs, including new model launches, certification-level training, and on-the-job coaching, in coordination with training teams and other relevant departments.
  
  
• Collect and analyse data on recurring, critical, or emerging product issues; contribute to root cause analysis, promote corrective actions, and support preventive technical communications.
  
  
• Prepare and release technical bulletins, repair case studies, and diagnostic guidelines to support standardization and knowledge sharing across the network.
  
  
• Lead and manage regional product risk cases with fast and effective troubleshooting, leveraging both field investigations and HQ collaboration to safeguard product reliability.
  
  
• Support the implementation of quality and technical standards, ensuring alignment with BYD After Sales strategy and Swedish regulatory requirements.
  
  
• Support internal cross-functional initiatives involving quality, warranty, training, and customer experience improvement.
  
  
• Travel regularly across the country and occasionally within Europe to provide on-site support and build strong relationships with dealer partners.

Essential Criteria & Experience:

• Bachelor's degree in engineering, automotive technology, or related fields.
  
  
• 2+ years of experience in technical support, preferably in the automotive or NEV industry.
  
  
• Fluent in Swedish and English (spoken and written); Mandarin or other European languages are a plus.
  
  
• Excellent interpersonal and cross-cultural communication skills; able to collaborate across teams and regions.
  
  
• Strong diagnostic and analytical thinking with a proactive problem-solving mind-set.
  
  
• Detail-oriented with solid organizational and time management skills.
  
  
• Ability and willingness to travel frequently across Sweden and Europe.
  
  
• Must hold a valid EU driver's license and be eligible to work in the EU.

We Offer:

• Performance and experience-based competitive remunerationOpportunities to grow in a fast-paced, international environment within the NEV sector
  
• Department & company-wide teambuilding events
• An exciting opportunity to contribute to the European transition toward zero-emissions mobility and sustainability

Please, note that we only accept CV in English.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team