Customer Experience Specialist

Ready for a new challenge? Here is what we offer.
Team spirit, built upon trust & ownership.
Together, we decide how to win. We trust each other and take great ownership in what we do. We respect the individual, assume the best in others and believe in close collaboration and communication, within and outside of the team.

New challenges and personal growth.
We live by our entrepreneurial spirit, this means taking risks, identifying opportunities and always seeking new solutions. Do you have ideas how we can scale even faster? Bring them on

A passionate and fun culture.
We are passionate about our work and believe that having lots of fun is essential for both creativity and success. Welcome to a diverse and inclusive workplace, with a lot of fun and exciting activities going on- including Health Month, inspirational sessions, team activities, company trips and board game nights.

A stable and global industry-leader based in Stockholm, expanding and scaling to new markets
We're in a great position to drive success and seize new opportunities, our international customer base is constantly growing and so is our product. With the support of our new owners, we are making moves to expand into new markets, setting a clear course for growth in 2025.

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Are you + Bannerflow = true?
At Bannerflow, we always put our customers first. With a 99% customer satisfaction score, we pride ourselves on being fast, proactive, and solution-oriented.

As a Customer Experience specialist, you will work very closely with our customers on a daily basis. You will be a central person in our organization, bringing back important customer feedback as well as collaborating with our tech team, customer success management team and other internal stakeholders when it comes to escalating support tickets.

In This Role You Will

• Provide high-quality support through chat, email, and occasional video or phone calls
• Troubleshoot technical issues and escalate when needed
• Own support tickets from start to resolution
• Tag conversations and contribute to identifying root causes
• Create and maintain helpful support content
• Share customer insights across teams to drive improvements

….So, what are we looking for?

• A strong communicator with a passion for helping others
• Technically curious with a structured, solution-focused mindset
• Background from handling product adoption in a technical SaaS-product.
• A team player who thrives in a fast-changing environment
• Excellent communication skills in English (written and spoken)
• Bonus: Basic knowledge of JavaScript, HTML, and CSS
• Strong sense of ownership and personal drive
• A commercial mindset with a strong interest of industry trends and best practices to continually improve our products and processes
• Bonus if you have previous experience in the Ad tech industry.
• Bonus if you have previous knowledge in the eco-system we are living in such as, Meta, Google environment and so on.

At Bannerflow, we live by our values of
passion, collaboration, and challenge
. As a Customer Experience Specialist, you'll help us continue to revolutionize the Ad Tech industry through cutting-edge technology and product excellence. You'll also get to enjoy our fun and engaging culture with activities like padel tournaments, Customer Summit events, Friday beers, and Level-up Hackathons. We offer a hybrid workplace and a competitive compensation package including pension according to ITP1, health allowance, parental leave top-up, and health care insurance. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities.