Customer Support Specialist

About Two
At
Two
we're transforming the world of B2B commerce by reinventing how businesses pay and get paid. Our mission is to bring the speed, simplicity, and customer experience of B2C e-commerce into the B2B space, removing friction from business transactions and unlocking growth for merchants and buyers alike.

We combine real-time credit decisioning, seamless checkout, and advanced risk assessment to power faster, smarter, and more efficient sales. With 30% month-on-month growth and operations across multiple European markets, we're scaling rapidly - on track to become the world's leading B2B payment solution by 2027.

Backed by top-tier investors including Sequoia Capital, Shine, LocalGlobe, Antler, and some of the world's most respected fintech angels, we've raised over €40 million in equity to date. And we're just getting started

We're a diverse, ambitious team that values curiosity, impact, and ownership. Join us at Two and help shape the future of B2B payments

About The Role
We're looking for a motivated and curious Customer Support Specialist to join our global Customer Support team. You'll help our Swedish merchants get the most out of Two's platform, solving interesting problems and making a real impact on the customer experience.

You won't just close tickets—you'll help shape how we serve our customers, improve processes, and ensure our merchants have smooth, efficient interactions with our platform. This is a great opportunity to grow your skills in a fast-moving fintech environment while contributing to a rapidly scaling company.

Location
Two is a remote-friendly company with a flexible working policy that supports both onsite and remote collaboration. For this role, our ideal candidate would be based in our Stockholm office.

Key Responsibilities

• Support Key Merchants: Assist Swedish merchants with day-to-day platform issues, onboarding, and questions. Share knowledge with colleagues to help the team succeed.
• Handle Complex Cases: Support escalated or complicated issues via chat and email, ensuring merchants receive timely and accurate help.
• Customer Communication: Provide clear, empathetic, and professional support in both Swedish and English.
• Collaborate Across Teams: Work closely with Operations, Product, and Engineering teams to report issues, suggest improvements, and help fix recurring problems.
• Improve Processes: Help identify gaps in workflows or documentation and contribute ideas to make support more efficient.
• Learn and Grow: Build expertise in Two's platform, fintech tools, and B2B payments, and mentor colleagues as you gain experience

Requirements

• Experience in customer support, ideally 1-3 years, with some exposure to escalations or more complex cases.
• Fluent in Swedish (written and spoken) and strong English skills.
• Problem-solving mindset and willingness to take ownership of issues.
• Interest or experience in fintech, SaaS, or B2B payment systems is a plus but not required.
• Comfortable using CRM and ticketing tools like Zendesk or Intercom (experience is a plus)

Recruitment Process
Our interview process is structured, fair, and designed to help you showcase your strengths.

• Introductory video call with Talent Team (up to 30 minutes)
• Interview with Hiring Manager (up to 1 hour)
• Take-Home Task / Case Study Interview (up to 1 hour)
• Final Interview (1 hour)

We aim to move quickly - most candidates complete the process within 3-4 weeks.

Benefits

• SEK 5000 annual allowance to spend on anything that will contribute to your mental or physical health
• SEK 5000 annual allowance for learning and training
• SEK 5000 support for a cell phone every 24 months (from your 6th month anniversary)
• Equity - get options at Two as part of your offer, and have a real stake in the company's success
• Work on a cutting-edge B2B payment system, shaping the future of business to business payments
• Find your best way to work with our office-led, remote-friendly working framework