Operations Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a detail-oriented team player excited to dive into the foundation of Delivery Operations at Wolt by working in the Courier Activation team? Do you enjoy working in a highly-dynamic, fast faced and execution minded environment? Are you passionate about helping others, be they friends, customers, partners or colleagues? If this sounds like you, we'd love to chat

What you'll be doing

The Courier Activation team ensures that the right number of Courier Partners are activated based on each city's needs, whether that means engaging newly ready-to-deliver couriers, activating active ones, or re-engaging those who have churned.

As an Operations Associate, you'll focus on engaging Courier Partners during key moments when additional supply is needed to balance demand; such as undersupply periods, special events, weather disruptions, and city launches or re-launches. In these moments, timely activation is essential to maintaining strong operational performance.

Day-to-day in this role you'll:

• Identifying activation opportunities to improve courier availability across the region, supporting a high-quality experience for customers, Courier Partners, and merchants
• Owning the end-to-end execution of activation campaigns, from setting up payment rules to crafting and delivering communications
• Collaborating with other OPS & Support teams and responding to their activation-related queries
• Contributing to the development and execution of projects that enhance activation efficiency
• Sharing ideas for improvement with the wider Operations team and across Wolt, including Delivery Operations, Courier Experience, and Product teams

Our humble expectations*

• You have excellent interpersonal skills - you will be working with awesome people from diverse backgrounds across countries in the northern region of Europe (Finland, Sweden, Norway, Denmark, Iceland, Luxembourg and the Baltics)
• You have excellent or native-level proficiency in both verbal and written English. Other languages from the Nordic regions are a big plus
• You are strong at working with deadlines and are not afraid of voluminous tasks
• You are highly detail-oriented and comfortable working in a fast-paced environment
• You preferably have experience in customer service or similar and are keen to solve problems
• You are tech savvy and a quick learner
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a high-growth and evolving environment
• Bonus skills: you are strong at working with data and basic tools (such as Google Sheets) or Iterable

What we offer

• Meaningful impact - Your work directly influences courier availability and customer experience across multiple cities and countries.
• Dynamic environment - No two days are the same. You'll work on fast-paced activations tied to real-time needs
• Room to grow - Share your ideas, lead projects, and help shape how we engage Courier Partners across the region.
• People-first culture - At Wolt, we put people at the center - whether it's Courier Partners, customers, merchants, or you.

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going We highly recommend including a brief cover letter to help your application stand out.

We will be reviewing applications and inviting people to interviews on an on-going basis, so we encourage sending your application ASAP.

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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