User Research Director

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

At Mentimeter, we believe the future of leadership starts with curiosity. As our User Research Director, you will lead the next evolution of how we understand, design for, and empower millions of users worldwide. This is a rare opportunity to build a truly strategic research function that not only studies user behavior but directly shapes how organizations learn, communicate, and make decisions.

You will join a product company where the aim is for insights to fuel everything from product bets to long-term strategy, and where your work will help leaders, educators and facilitators around the world listen better, collaborate smarter, and turn passive audiences into active participants. Reporting to the VP Design and as part of the Design Leadership Team, you will shape how Mentimeter turns insight into impact across the entire product experience.

We are looking for a modern research leader who can scale practice, shape strategy, and inspire teams across disciplines. Someone who thrives at the intersection of evidence, design, and technology, turning complexity into clarity and insight into impact.

You have likely built and led high-performing user research teams in fast-moving product environments, and you know how to balance rigor with speed. You are as comfortable defining a long-term insights agenda as you are jumping into a study yourself. Most of all, you believe research should not only inform decisions but accelerate them.

In this role, you will:

• Define and own the user research agenda: Shape a proactive, company-wide view of the questions that matter most and ensure we have the evidence to answer them.
• Scale ResearchOps: Build the systems, processes, and infrastructure that make user research efficient, repeatable, and continuously compounding. Create frameworks that make insights easy to access, reuse, and activate across teams, ensuring research becomes a shared capability that grows in value over time.
• Advance mixed-method practice: Establish a mixed-method insights framework that combines behavioral data with qualitative understanding to tell the full story of our users.
• Embed insight where work happens: Operationalize user journey insights directly within product and design workflows, making them visible where decisions happen.
• Span product and service: Develop an integrated perspective that connects product experience with service delivery into a single view of the users.
• Develop the craft and team: Recruit, coach, and grow a strong user research team that operates collaboratively across product, design, engineering, and commercial.
• Influence at strategic level: Translate insights into clear recommendations that shape priorities, roadmaps, and company bets.
• Evolve practice through technology: Push the boundaries of user research by integrating emerging technologies like AI and automation to scale insight generation and continuously raise the standard of practice.

• 8+ years of proven experience leading user research in fast-moving, product-led organisations.
• Collaborative leadership style, skilled at building trust across disciplines.
• Deep knowledge across multiple research methodologies, with the ability to align and integrate them effectively.
• Track record of influencing senior leaders and shaping product and service strategy through evidence-based recommendations.
• Exceptional communication and storytelling skills.
• Future-oriented mindset, committed to advancing the craft and experimenting with new approaches.
• Strong grounding in building scalable user research operations and infrastructure.
• Practical expertise in applying AI and automation to user research workflows.

You don't have to know Swedish. Daily work is carried out in English and the Mentimeter team currently boasts over 50 nationalities

This is primarily an on-site role at Mentimeter HQ in Stockholm.

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It's not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
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