IT support engineer

6 days ago


Malmo, Skåne, Sweden GJR Technologies Full time 40,000 - 70,000 per year

Required Skills

The Support Executive will provide multilingual IT support to global end-users, specializing in Norwegian language support. The role requires strong communication skills, experience in ITIL-based environments, and expertise in resolving incidents and service requests with high customer satisfaction.

Key Responsibilities

Deliver 11×5 multilingual IT support (phone, email, chat, portal) with preference for Norwegian language.

Handle incidents and service requests related to:

Hardware and software

Microsoft 365

Printing services

Network access issues

Manage user provisioning tasks including password resets, account unlocks, and group management across AD & Microsoft 365.

Log all issues and ensure SLA compliance using ITSM tools such as ServiceNow.

Achieve first-call resolution or perform timely escalation to L2/L3 teams.

Provide professional, structured communication and maintain high customer satisfaction throughout the incident lifecycle.

Participate in shift operations, team meetings, and continuous service improvement initiatives.

Follow knowledge base articles and SOPs; raise gaps or documentation updates through QA/KM processes

Essential Skills

Strong communication skills in English and Norwegian.

Experience in ITIL-based support environments.

Previous customer service or IT support experience with high CSAT.

Proficiency in ServiceNow or similar ITSM tools.

Ability to manage incidents, service requests, and user administration tasks.



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