Repair Coordinator

Why join us? 

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.  
 

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed. 

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives. 

About the Role

As a Repair Coordinator, you will join our Technical Support team, serving as the link between customers, partners, and our repair processes. You'll manage the entire repair cycle—from when a case is created to when the repaired product is returned—ensuring customers and partners are fully satisfied.

In this role, you will collaborate closely with Technical Support and Customer Service while also partnering with teams such as Quality, Logistics, and Product Management to help ensure smooth processes across the organization.

Please note: This is a full-time, permanent, and onsite role at our office in Stockholm city, with flexible working hours within 8:00–18:00.

In this role, you will:

• Own the full repair coordination cycle: manage cases from intake to return, create and process repair orders (RMA, warranty, non-warranty, loan, replacement), enter repair estimates and troubleshooting notes, and manage cost proposals in ERP/CRM systems.

• Handle documentation and logistics: provide required documents and shipping labels, manage return shipping logistics, and coordinate with courier systems to ensure timely movement of products.

• Communicate proactively across channels: liaise with customers, partners, and stakeholders via email, chat, and phone; keep internal and external parties informed about case progress, delays, and spare-parts availability.

•  Collaborate and troubleshoot cross-functionally: work closely with Customer Service, Technical Support, Repair, Logistics, Quality, and Product Management to troubleshoot hardware/software issues, support repair decisions, and ensure smooth processes.

• Drive quality and continuous improvement: conduct quality follow-ups, contribute to improving repair procedures across markets, and create and enhance business reports.

• Support and guide colleagues: provide guidance to colleagues on repair coordination and act as a tech support back-up when needed.

What We're Looking For:

While your previous work experience is important, we place great value on cultural fit. You don't need to be an IT expert—what matters most is your willingness to learn, curiosity, adaptability, and collaboration skills.

Ideal candidates will bring:

• Approximately 3 years of experience in repairs, customer service, or technical support, ideally in a global and international setting.

•  Proven success in solving complex technical issues while maintaining high customer satisfaction.

• Strong organizational skills, a customer-focused mindset, and ideally, project management experience.

• Ability to work both independently and as part of a team.

• Hands-on experience with CRM and ERP systems (e.g., Salesforce, Visma, JIRA, Microsoft Dynamics), with the ability to create reports considered a plus.

• Familiarity with tools such as Master Control, Power BI, DRM, and courier systems (e.g., DHL) is preferred.

• Excellent communication skills in written and spoken English; additional languages such as German are a plus.

Apply today 

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.