Deskside Support Technician
2 days ago
Role: Desk side
Onsite Role
Location: Stockholm Sweden
Duration of contract: 6 months
Swedish speaker and Mandate to have English
Candidate should have 3-5yrs experience in VIP client support
Is it Onsite/Remote/Hybrid: Onsite
Start Date: Immediate
Job Overview:
The On-Site Technical Support Specialist is responsible for providing Level 2 support for incident and service request resolution on customer sites.
Key Responsibilities:
- On-Site Incident and Service Request Resolution:
o Provide Level 2 on-site technical support, including troubleshooting, diagnosing, and resolving incidents for devices and servers.
o Repair or replace physically broken or inoperable devices and ensure that devices are returned to operational condition.
- Coordination and Communication:
o Coordinate with the Service Desk, third-party suppliers, and other support teams to manage all on-site technical support requests through to resolution and closure.
o Work with end users or other site staff to schedule on-site visits in response to escalated incidents or service requests.
o Dispatch appropriate technicians as required to provide timely support.
- Testing and Verification:
o Conduct appropriate tests on repaired devices, software, or servers to ensure they are functioning properly and in compliance with service expectations.
o Obtain end-user acknowledgment of the successful completion of service requests or resolution of incidents.
- Documentation and Standards:
o Develop and document on-site technical support procedures that adhere to defined requirements and standards.
o Maintain inventory levels of devices and peripherals as specified in the Common Procedures Manual to ensure readiness for on-site support.
- Collaboration with Customer:
o Provide recommendations to improve on-site technical support policies and procedures.
o Coordinate with customer representatives to understand requirements and ensure alignment with defined policies.
-
Deskside Support Technician
2 weeks ago
Stockholm, Stockholm, Sweden GJR Technologies Full time 450,000 - 700,000 per yearPosition Responsibilities and FunctionsProvide first/second level contact and problem resolution for customer issues.Handling VIP UsersWork with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot XP, Windows...
-
Deskside Support Technician
2 days ago
Stockholm, Stockholm, Sweden Ubique Systems Full time 350,000 - 550,000 per yearPosition Responsibilities and FunctionsProvide first/second level contact and problem resolution for customer issues.Handling VIP UsersWork with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot XP, Windows...
-
IT Support Technician
2 days ago
Stockholm, Stockholm, Sweden Hydroscand Group Full time 450,000 - 750,000 per yearIT Support Technician, ÄlvsjöAre you a tech-savvy and resourceful IT Support Technician with strong problem-solving skills? Do you thrive in a role where you combine technical support with solving varied IT challenges for end users? Hydroscand is now looking for a Service Desk Technician who wants to help build our internal Service Desk. You will play...
-
IT Support Technician
13 hours ago
Stockholm, Stockholm, Sweden Odevo Full timeOdevo is a group of exciting brands with a shared vision of challenging status quo in the property management industry. We are committed to revolutionizing the industry with innovative software solutions that make managing properties easier, more efficient, and more effective. Our rapidly growing product and engineering organization now includes around 200...
-
IT Support Technician
13 hours ago
Stockholm, Stockholm, Sweden Odevo Full timeOdevo is a group of exciting brands with a shared vision of challenging status quo in the property management industry. We are committed to revolutionizing the industry with innovative software solutions that make managing properties easier, more efficient, and more effective. Our rapidly growing product and engineering organization now includes around 200...
-
Desktop Support Technician
2 days ago
Stockholm, Stockholm, Sweden Ubique Systems Full time 40,000 - 80,000 per yearJob Title: Desktop Support Technician - Band 2Location: Stockholm, Sweden - OnsiteDuration: 6 MonthsEmployment Type: Contract B2BRoles & Responsibilities:Job Summary:The Band 2 – Desktop Technician provides day-to-day local and remote desktop support, troubleshooting hardware, software, and application issues, and documenting resolutions in a ticketing...
-
IT Support Technician
2 days ago
Stockholm, Stockholm, Sweden Braintrust Full time 528,000 per yearJob Description*Role Description:*We are seeking an IT Support Technician based in Sweden to support the installation, configuration, and ongoing maintenance of hardware, operating systems, software, and digital resources.Reporting to the SVP of IT Security and Infrastructure, this role will play a key part in help desk support, IT asset tracking,...
-
IT Support Technician
2 days ago
Stockholm, Stockholm, Sweden Paradox Interactive Full time 350,000 - 550,000 per yearAre you the person people turn to when their tech misbehaves? Do you enjoy solving problems, helping others, and exploring the mysteries of networking, hardware, and software? Whether you're early in your IT journey or a seasoned support hero, this might be your next quest.We're looking for a curious, socially skilled, and tech-passionate IT Support...
-
Service Technician
2 days ago
Stockholm, Stockholm, Sweden BEUMER Group Full time 400,000 - 800,000 per yearJob DescriptionDo you have a strong technical background, and do you want to become part of a global service organization working in a fast-paced environment? This is your chance to take responsibility of the preventive and corrective maintenance of a parcel handling system at a leading logistic company in the Stockholm area.The parcel handling system in the...
-
Desktop Support Engineer
2 days ago
Stockholm, Stockholm, Sweden A&O IT Group Full time 350,000 - 550,000 per yearJoin our global team of over 1,000 engineer support heroes, and work with some of the world's leading brands, from high-street giants to energy multinationals and financial institutions.Not only will you be working alongside a highly experienced and dedicated project team, but you will also have an opportunity to gain exposure to the latest hardware and...
