PACS Sales Engineer

An Amazing Career Opportunity for a Sales Engineer III

Location: Remote, US

Job ID: 43954

HID Global is seeking tech-savvy Sales engineer passionate about solving problem, driving customer success, bridging innovation with business outcomes within the PACA NAM Sales team As part of our team, you will work with regional sales manager and vertical business development managers in the territory to promote HID PACS products and services. As our Sales Engineer, you are responsible for interacting with clients to understand their needs and priorities and matching those priorities with our PACS offers. As a sales engineer, you possess excellent communication skills, articulate complex technical information concisely and foster impactful customer relationship. If you're looking for a challenge, we would love to have you

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job – it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

As our Sales Engineer III, you'll support HID's success by:

• Acting as the Sales team's technical encyclopedia during the sale cycle, representing the technical aspects of how the product solves specific customer problems.
• Assisting our customers, partners, and internal sales force with all aspects of a sale focusing on the technical aspects of the HID PACS Solutions, Product and Services.
• Providing timely assistance responses to create technically sound solutions, while educating our customers, thus increasing the probability of success, and decreasing the time to success.
• Building trusting relationships with technology decision-makers and influencers. Gaining a deep understanding of the channel partners' technology and business strategy.
• Organize demos and POC to properly represent HID during seminars, conferences and tradeshows.
• Providing technical training to partners and end users on HID-specific technologies, tools and relevant industry topics related to Credential Technologies, Access Control Hardware, Mobile Access Solutions, Biometric Authentication, AI & Machine Learning integration and others.
• Collaborating with HID Product Marketing and Engineering teams on the requirements and perspectives of our customers. Improve HID's portfolio by providing regular partner feedback to internal cross-functional teams including Product Management.
• Maintaining a strong technical command of the HID portfolio. Ability to learn new technical concepts by leveraging internal experts and external resources such as field experts and technical articles.
• Providing timely assistance to peers and coaching to junior team member to ensure team success.

Your Experience and Background include:

• Bachelor's degree in a technical field such as IT, Science or Engineering or equivalent work experience.
• Minimum 4 - 5 years of Technical or Presales experience supporting an Physical Access Control Technology/Solution desired.
• Minimum 2 – 3 years of in-depth HID PACS Products and Services experience required.
• ASIS PSP, CSEIP, CISSP certified or other PACS Domain certifications preferred.
• Understanding of PACS system and components such as:
• Directory services (Active Directory, LDAP, X.500);
• Databases (Microsoft SQL and/or Oracle);
• Network protocols (SSL/TLS, HTTPS, MQTT, RADIUS);
• Authentication protocols (SAML, OAuth, OIDC);
• Network security (Firewalls, DMZ, VPN);
• Cloud integrations (RESTful APIs, SDK),
• Encryption standards (AES, RSA, ECC, PQC), and device provisioning workflows.
• Knowledge of industry standards such as OSDP, Wiegand, ISO/IEC 14443, ISO15693, UL294, AES, FICAM, PSIA and mobile access technologies.
• Structure and representation of digital information (bits, bytes, MSB/LSB, JSON, CSV etc.)
• Knowledge of vertical-specific PACS requirements and compliance standards.
• Excellent industry knowledge and a willingness to keep up with trends.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a matrixed organization.
• Strong technical aptitude and able to convey and understand technical concepts.
• Being able to dig deep into the world of bits and bytes to solve customer issues
• Understanding and experience of the access control and/or IT sales channel market preferred.
• Enjoys working on a remote team with multiple account managers, partners, and customers throughout the region.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture

• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.

The base salary in the United States is $88,000 to $120,000. The OTE is up to $150,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.