Digital Marketing Intern

Digital Marketing Intern (University student or Arbetsträning)
Stockholm, Sweden

Puzzel: The Low-Down

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years' experience since our foundation in Norway, we're already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years

Why we're proud

• 2024 CX Awards Winner, 'Best Mid-Market Contact Center Platform'
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing th overall for work:life balance in 2025
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)
• Currently ~300 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

What we're looking for

We're looking for a motivated and curious Digital Marketing Intern to join our marketing team in Stockholm. You'll work closely with our Digital & Growth Marketing Manager, gaining hands-on experience in B2B SaaS marketing while learning the ins and outs of HubSpot CMS and CRM.

This internship is ideal for someone passionate about digital marketing, data-driven growth, and the fast-evolving world of customer experience technology.

What You'll Do

• SEO Optimisation: Support our SEO strategy by optimising web content, analysing keyword performance, and contributing to on-page improvements to drive organic growth.
• Localisation Support: Assist in adapting and localising marketing content for different European markets, ensuring cultural and linguistic accuracy.
• Email Marketing: Help build, test, and report on email campaigns within HubSpot, including newsletters, nurture flows, and event invitations.
• Web Content Management: Update and optimise content on the Puzzel website using HubSpot CMS.
• Analytics & Reporting: Track campaign performance, website traffic, and engagement metrics to identify opportunities for improvement.
• Collaboration: Work closely with other marketing functions (brand, content, product marketing) to support cross-channel initiatives.

What You'll Learn

• Practical experience using HubSpot CMS and CRM for inbound marketing, automation, and lead nurturing.
• SEO tools and tactics, including keyword research, content optimisation, and analytics.
• The foundations of digital campaign management and B2B SaaS marketing strategy.
• How localisation and messaging impact marketing performance across European markets.

Who You Are

• Currently studying or recently graduated in Marketing, Communications, Business, or related field.
• Curious, analytical, and eager to learn about marketing technology and automation.
• Strong written and verbal communication skills in English; additional Nordic languages are a plus.
• Comfortable working both independently and collaboratively in a hybrid environment.
• Based in or near Stockholm, with the ability to work from our office at least 50% of the time.

What to expect from the interview process

• Screening call with Talent Acquisition
• Interview with Hiring Manager

Puzzel Values

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it's far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: female in the past 18 months.
• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.