Customer Success Manager within eHealth

Cambio is one of the Nordics' leading suppliers in eHealth with a comprehensive offering for the entire health and care chain. Our eHealth solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries.

The position

As a Customer Success Manager, you will play a key role in bringing one of Sweden's most impactful healthcare AI solutions into everyday clinical use.

In this role You will join the Operations team and work closely with colleagues in the Cambio Ambient Scribe team to deliver high customer satisfaction and contribute to successful implementations. Cambio Ambient Scribe is an ambient AI assistant that listens to and documents patient–clinician conversations in real time. By reducing administrative burden and saving up to two hours per day for healthcare professionals, the product helps clinicians focus on what truly matters: the patient.

Read more

here.

You will be a part of driving onboarding and implementation projects with new customers and coordinate multiple parallel initiatives. Working closely with internal teams and external stakeholders, you ensure quality, progress, and a smooth customer experience across all touchpoints. In addition to working with new customer implementations, you will also play a key role in managing and supporting existing customers, handling support-related matters, guiding ongoing usage, and ensuring long-term successful adoption of the solution.

The role combines project management, customer dialogue, and operational execution, and is well suited for someone who thrives in structured environments, enjoys building strong relationships, and wants to make a tangible difference in healthcare through technology.

We offer

At Cambio, you don't just work with software – you work with
technology that directly improves healthcare
.

We offer you the opportunity to:

• Be part of a mission-driven company, helping to
  increase efficiency, patient safety, and quality of care
  through AI.
• Work with a cutting-edge product that is
  built into COSMIC
  , the most used electronic health record systems in Sweden.
• Take ownership and grow with the role – from hands-on implementations to larger, strategic customer engagements.

This is a role for someone who wants to combine
professional growth
with the satisfaction of contributing to something
socially important and meaningful
.

About you

We believe you are a structured and communicative professional who enjoys working at the intersection of customers, technology, and projects. You take pride in seeing things through, building strong relationships, and contributing to something bigger than yourself.

For this role, it's not the number of years on your CV that matters most. We care more about
who you are and how you approach your work
– your drive, curiosity, and willingness to take ownership. You are motivated by learning, eager to grow, and excited about being part of a scaling journey that has the potential to genuinely improve healthcare.

We see that you tick some of the following boxes:

• Experience in Customer Success, project management, implementation, or a similar coordination-focused role.
• Ability to manage multiple parallel activities and stakeholders in a structured way.
• Excellent communication skills in Swedish; English is a strong advantage.
• A proactive mindset with a clear sense of responsibility and ownership.
• Comfort working with administrative tasks such as follow-ups, reporting, and documentation.

Bonus qualifications

• Experience from healthcare, healthtech, MedTech, or life sciences.
• Understanding of clinical workflows or experience working close to healthcare professionals.
• Experience implementing SaaS or AI-driven solutions.
• Interest in operations, process improvement, or developing scalable customer-facing ways of working.

Place of employment
: Stockholm

Scope
: Full-time, hybrid work model (three days per week in-office)

Form of employment:
Permanent employment, 6 months trial period

Additional Information:
The role involves access to sensitive information, therefore a background check will be conducted on the final candidate.

We review applications and conduct interviews on a rolling basis, so we encourage you to apply as soon as possible via the link.

We look forward to receiving your application

CAMBIO- FOR A HEALTHIER TOMORROW

Welcome to a company where healthcare is improved every day. Here you will work with leading technology in a collaborative, trusting and empowering environment where your contribution will be appreciated and celebrated. In our caring culture you will have the opportunity to pursue different paths of professional growth. Seize the opportunity to do the most important work of your life
.
Read more about us
here

A healthier tomorrow also means taking care of those who make it possible -
explore our employee benefits

Learn more about our recruitment process here

Are you interested in Cambio but you don't feel that this position is the perfect match? Check out our other open positions at our career site.