Sales Advisor

1 day ago

Sweden Samsonite Full time 250,000 - 400,000 per year
Description

JOB PURPOSE

Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.

Assist in the maintenance of a tidy and well-presented store, maintaining high standards in all areas.

PRINCIPAL ACCOUNTABILITIES

Customer Service/Sales

  • Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. 
  • Introduce selling benefits and various features of merchandise range.
  • Maximise sales through detailed product knowledge and add on sales.
  • Be knowledgeable about store layout, products, and stock availability.
  • Deal with customers in a cheerful, polite, and efficient way, always considering their needs.
  • Handle customer complaints and phone queries tactfully in line with Company Policy.
  • Process transactions in an efficient and professional manner always adhering to Company Procedures.
  • Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered.
  • Maintain awareness of sales promotions, incentives, and product brochures
  • Be aware of all sales figures, targets and commission on a daily/weekly/period basis.

Stock/Merchandising

  • Process deliveries and communicate any discrepancies under and over in an efficient manner.
  • Ensure backup stock and stockrooms are kept in order.
  • Be knowledgeable of all products (current and new) and selling benefits.
  • Assist in layouts and maintenance of merchandising and internal displays.
  • Read and action relevant Head Office communication. 
  • Assist in stock counts as directed by Store Manager.

Security

  • To ensure that any security issues are acted upon where possible and reported to Management.
  • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. 

House Keeping

  • Maintain high standards at all times within the branch.
  • Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.

Operations /Administrative Duties

  • Handle telephone enquiries in a polite, helpful, and efficient manner; and ensure all messages are communicated.
  • Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
  • Open and close the store following Company Procedures.
  • Carry out stock and personnel administration as directed by Management.

Attendance

  • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
  • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
  • If employee is unable to attend work, they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
  • Any LOSS of business time must be made up and discussed with manager.
  • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
  • To adhere to company attendance policy

Appearance

  • Maintain a well-groomed, neat, and tidy appearance at all times, in line with Company Dress Policy.

Health & Safety

  • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
  • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.

Additional Responsibilities
To perform duties of a similar nature as required and directed by Management.

Qualifications

Skills required:

  • Constant standing, bending, frequent lifting of luggage up to 15 kilos.
  • Computer literate
  • Previous experience in retail
  • Ability to work under pressure.
  • Team player and motivator 
  • Target driven. 
  • Brand sensibility
  • Good command of English
  • Flexibility

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