Customer Success Manager

22 hours ago

Stockholm, Stockholm, Sweden ABAX Full time

As a
Customer Success Manager (CSM)
, you'll be the go-to person for our most valued customers — a strategist, relationship builder, and growth champion. You'll build long-term, value-driven partnerships by ensuring smooth onboarding, proactive engagement, and tailored solutions that maximise adoption, drive growth, and prevent churn.

You're someone who thrives on autonomy and loves creating impact — turning everyday interactions into lasting relationships. You're not just maintaining accounts; you're transforming them.

What You'll Do

  • Lead smooth, value-driven onboarding experiences that ensure quick customer adoption.
  • Build and nurture trusted relationships, acting as a strategic advisor to key stakeholders.
  • Proactively manage your portfolio — identifying risks early and driving retention and renewals.
  • Spotting and seizing cross-sell and upsell opportunities to expand customer value.
  • Collaborating with Product, Sales, and Support to deliver seamless customer experiences.
  • Championing customer satisfaction, representing their voice to drive continuous improvement.

What We're Looking For

  • Proven experience in Customer Success, Account Management, or Retention, ideally in a SaaS or tech environment.
  • Strong relationship-building and communication skills, acting as a consultative advisor to your client portfolio.
  • Demonstrates the ability to identify opportunities, mitigate churn risks, and drive value at every stage of the customer lifecycle.
  • Experience working cross-functionally with Sales, Product, and Support to deliver unified outcomes.
  • A self-starter who takes ownership, prioritises effectively, and thrives in a dynamic, fast-growing environment.

Why Join ABAX?

  • A high-impact role in a leading telematics and IoT company shaping the future of smart mobility.
  • A collaborative, international environment where ideas turn into action.
  • Continuous learning opportunities and a chance to work with cutting-edge technology.
  • Competitive compensation and benefits in a fast-moving scale-up culture.

Ready to Apply?
If you're passionate about nurturing customer relationships, driving retention, and helping businesses thrive through technology, we'd love to hear from you

Background Check and Reference Verification
Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process, we perform a digital reference check through RefApp, an advanced online solution for managing this procedure.

Please be aware that a background check may be conducted simultaneously with the reference check.

Equal Opportunities

At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.

  • Customer Success Manager

    21 hours ago

    Stockholm, Stockholm, Sweden Basware Full time

    The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.The team helps to demonstrate the...

  • Customer Success Manager

    20 hours ago

    Stockholm, Stockholm, Sweden Tendium Full time

    Are you an ambitious individual in a customer-facing role, ready for the next step in your career? At Tendium, we are looking for a Customer Success Manager to join our team and work with a groundbreaking AI-driven SaaS product.About TendiumTendium is the global pioneer in AI-driven public tender management, transforming how companies discover, analyse, and...

  • Customer Success Manager

    21 hours ago

    Stockholm, Stockholm, Sweden Tendium Full time

    Are you an ambitious individual in a customer-facing role, ready for the next step in your career? At Tendium, we are looking for a Customer Success Manager to join our team and work with a groundbreaking AI-driven SaaS product.About TendiumTendium is the global pioneer in AI-driven public tender management, transforming how companies discover, analyse, and...

  • Customer Success Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden Tlnt8Gnt Full time

    We are now looking for a forward-leaning and ambitious Customer Success manager who wants to be at the forefront and be part of driving Björn Axén's business and customer relations to joint success.We are looking for you with experience from retail sales, we assume a good ability to understand sales and how to create value for the customer. This offers...

  • Customer Success Manager

    22 hours ago

    Stockholm, Stockholm, Sweden Cambio Healthcare Systems AB Full time

    Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now...

  • Customer Success Manager

    6 days ago

    Stockholm, Stockholm, Sweden Voyado Full time

    We're excited to share that our Customer Success team is growing, and we're now looking for a Customer Success Manager This is a key role with a strong impact on our customers' long-term success and value realization. If you're passionate about building relationships, driving adoption, and helping customers get the most out of their partnership with us, this...

  • Customer Success Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden Doctrin Full time

    Who We AreAt Doctrin, we're transforming how healthcare communicates. By digitalising the patient journey, we make it easier for clinicians to prioritise, treat and follow up with patients, securely and efficiently. Our communication platform has already supported over 11 million patient cases, helping healthcare providers deliver more accessible,...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden MSAB Full time

    MSAB is a global leader in digital forensic technology for mobile device examination and analysis. The MSAB vision is to empower every investigation with digital forensic solutions – for a safer world. A core value is to run an ethics-driven company with innovation and results. The sole focus of MSAB is on delivering high quality digital forensic solutions...

  • Customer Success Manager

    22 hours ago

    Stockholm, Stockholm, Sweden Cambio Group Full time

    Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now...

  • Customer Success Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden ABAX Full time

    As a Customer Success Manager (CSM), you'll be the go-to person for our most valued customers — a strategist, relationship builder, and growth champion. You'll build long-term, value-driven partnerships by ensuring smooth onboarding, proactive engagement, and tailored solutions that maximise adoption, drive growth, and prevent churn.You're someone who...