Manager Customer Services

Can you inspire our customer service teams to elevate our customer experience and profitability to new heights? Are you driven to lead and coach employees in fostering a positive, customer-centric, and high-performing work environment? Are you ready to contribute to strategic execution in a growing green-tech company, where your ideas can make a real impact on our customers across Sweden?
Here Is What The Job Entails
As the Manager of Customer Services in Heat/Cooling & Water Sweden, you will be leading and developing the local service teams to achieve, set goals, and ensure alignment with the overall strategy, while ensuring that the team has the right competencies related to Kamstrup's products, services, and solutions.

More specifically, you will be:

• Ensuring a customer project experience where the planning, execution, and delivery of customer projects are completed on time, within scope, and budget.
• Ensuring customer support is delivered in accordance with contractual SLAs (service level agreements) and customer expectations.
• Accountable for creating and managing the budget for the Customer Services function.
• Collaborating cross-functionally with the local sales organization to drive synergies and efficiency.
• Strengthening and developing collaboration between Business Units to optimize resource and competence utilization.

You will experience having a strategic impact as you take an active role in both the local leadership team and the Customer Service Leadership teams.

You can expect to travel approximately 15-25 days per year.

Meet your future team
With direct reference to our Senior Directors of Customer Service Water, you will lead a newly established team that brings together 12 highly dedicated colleagues from Customer Projects, Customer Support, and Technical Consultancy, working across 3 locations in Sweden. As a service team, we are deeply committed to the customer experience from A to Z and driven by technical expertise, a collaborative mindset, and a mutual commitment to problem-solving.

Did you know? Our internal lingo includes expressions such as Acoustic Leak Detection and Heat Intelligence but behind these fancy words lies a genuine wish to transform data into the act of reducing energy waste for our customers.

Less About Us, More About You
We are looking for a Manager of Customer Services for Heat/Cooling & Water Sweden, with a focus on delivering exceptional customer experiences, maximizing business profitability, and strengthening customer loyalty. You will need to lead the integration of customer insights, implement scalable solutions using AI technologies, and collaborate effectively with multiple internal stakeholders.

In order to succeed, we imagine that you:

• Have solid experience with leadership and managerial responsibility.
• Possess excellent communication skills and great stakeholder management abilities.
• Can engage people, drive results, and lead change across cultures in a matrix organization.
• Have solid experience in service, preferably from the technology or manufacturing industry.
• Have thorough experience in project management, service delivery, and customer support.

As we are an international organization it is important that you are fluent in both Swedish and English, with excellent verbal and written communication skills in both languages.

Whilst you may not meet all the qualifications listed above, you could still be a good candidate for the position. If you find the role intriguing, do not hesitate to apply.

We are more than an ordinary workplace
In Kamstrup we value great collegiality that we all contribute to. With colleagues across 4 different locations in Sweden (Alingsås, Umeå, Danderyd & Karlskrona), you will be part of a diverse and integrated group who cherishes the good colleagueship where only your engagement sets the limit. Colleagues join activities arranged through our local employee organization association or activities initiated by colleagues in Denmark, i.e. annual cycling tours.

Besides the best colleagues you could imagine, we also offer:

• Work life balance through flexible working hours.
• Individual competence development and training plan.
• An active employee association that fosters a collaborative and supportive workplace community.
• Beneficial health care and insurance package, including an annual healthcare allowance through BENIFEX which offers our employees a comprehensive and interactive platform of well-being offers.
• 1 "Health & Wellness" hour per week.
• Collective agreement with Teknikföretagen (Teknikavtalet).
• Free team breakfast every Friday.

Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.

The job will be located at Kamstrup's office in Danderyd, Stockholm.

If you have any questions about the position, please contact Senior Director Customer Services Heat/Cooling, Kirstine Tronhjem Rod, or Senior Director Customer Services Water, Søren Skjalm-Rasmussen on phone:

Get to know us
*At Kamstrup, you'll become part of a close-knit community that genuinely cares about one another, fostering connections both in and out of the workplace. Our team comprises innovators, dreamers, and doers, united by an unyielding passion to challenge the status quo, find better solutions, and constantly push the boundaries of what's possible by being driving by our purpose: We Make What You Measure Matter. With an unwavering commitment to growth, we offer opportunities for you to leverage your skills and drive our business to new heights, empowering you to leave your mark on our future and grow with us.

Explore more on our website, see our annual report, and stay updated through LinkedIn for the latest news and job openings.*