Player Experience Director

5 days ago

Helsinki Metropolitan Area Stockholm, Sweden Rovio Full time €80,000 - €120,000 per year
Rovio is part of the SEGA family and world famous for our flagship IP Angry Birds - want to know more about Rovio as an employer? Click here.
Are you passionate about crafting incredible player journeys? We're on the lookout for a Player Experience Director to lead our global Player & Customer Experience (PX) strategy and craft. In this role, you'll be the champion for our players, ensuring every interaction they have with Rovio – from in-game moments to community channels, CRM, support, or VIP engagement – is seamless, meaningful, and truly world-class. You'll report to the SVP Portfolio & Player Excellence and can be based in Espoo or Stockholm. You will have impact and fun at work by:
  • Creating and driving Rovio's PX vision and roadmap, defining and then championing what player-first means to us. 
  • Architecting team structures and collaboration models that work for our multi-game operations.
  • Leading and mentoring our PX craft (Community, Support, CRM, VIP), setting high standards and fostering innovation.
  • Designing and deploying upskilling programs that build data literacy, emerging technology fluency and AI adoption across our PX teams.
  • Overseeing vendors, tools, and PX technologies, always looking for ways to improve effectiveness and efficiency.
  • Partnering with our game studios, marketing, player experience research, and other teams to embed PX insights into everything we do.
Experience and skills we are looking for:
  • You have preferably 10+ years of experience in Player Experience, Community Management, Customer Experience, or LiveOps within the gaming, tech, or entertainment industry.
  • You've shown success in leading large-scale, multi-game PX strategies.
  • You have a strong track record of influencing executive decisions by sharing compelling player insights.
  • You're experienced in scaling PX operations globally, including tools, workflows, and vendor partnerships.
  • You have a deep understanding of community ecosystems, support operations, CRM, and VIP management at scale.
  • You're familiar with emerging technologies (AI, automation, analytics platforms) for PX.
It would be nice if you also have the following skills:
  • Experience in mobile F2P gaming and live-service models.
  • Experience working across multiple regions and cultural contexts.
Please send your CV in English. We look forward to speaking to you
We welcome applicants to use the name they want to be addressed by in the application form, regardless of whether it is their legal name.
At Rovio, we are also committed to providing reasonable accommodations for qualified individuals with disabilities or conditions in our working environment and job application procedures. We are committed to continuously improving workplace accessibility. If you have any questions before applying, please write to us at [email protected].
What to expect when you join us Meet the Rovians Hiring process at Rovio Diversity, Equity and Inclusion at Rovio

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