Service Desk Technician

Do you want to be at the forefront of protecting our society against cyber threats? We are looking for a Service Desk Technician for our Internal IT team.
About Truesec – A Leading Cybersecurity Company
Since 2005, Truesec has been a native cybersecurity company, driven by one single purpose: Creating safety and sustainability in a digital world by preventing cyber breach and minimizing impact.

Over the years, we've earned the trust of organizations worldwide and gained a strong reputation internationally. Our team consists of dedicated specialists covering the entire spectrum of cybersecurity – with capabilities in Predict, Prevent, Protect, Respond, and Recover.

Today, we employ around 350 employees – and as cybercrime grows, we need to grow. To support that goal, we are now looking for a Service Desk Technician who wants to make a difference in our Technology organization.

Truesec IT team
The IT team is part of Truesec's global Tech organisation and has a purpose of working and collaborating with all of Truesec. The team is responsible for managing and maintaining the internal IT infrastructure, systems, and services that enable Truesec employees to work efficiently, securely, and collaboratively. Their purpose is to support the organization's operational needs while ensuring that the IT environment aligns with the company's high standards of cybersecurity and reliability.

The Role
In the role role as a Service Desk Technician, you will be the first point of contact for our employees when it comes to questions around internal IT. You will be responsible for receiving, resolving, and escalating technical issues that come your way, and proactively make sure that your colleagues have everything they need. This means anything from providing basic computer training, assisting in configuration, set up and maintenance, to patching and testing for performance. It also means creating FAQs and training manuals to streamline your work. You will play a crucial role in maintaining our high levels of delivery in our mission in preventing breaches and minimizing impact.

What you will do:

• Support requests through all channels (phone, email, ticketing system/web portal, walk up)
• Troubleshoot and resolve technical issues within agreed service levels
• Escalate unresolved requests and incidents to higher tiers
• Keep colleagues informed on the status of their technical issues
• Prioritize in-coming tickets
• Coordinate the purchasing of IT hardware, software, and licenses
• On- & off-boarding of employees

Your Potential Background
In order to be successful in this role, you should have a technical background with a passion for delivering outstanding customer service. We believe that the right person has a couple of years of experience in some kind of technical support role.

We're looking for a proactive individual that is service minded. This job comes with a variety of different challenges and can at times be intensive, so the ability to have a structure and to be able to prioritize ones workload is very important. In this role you will be faced with man different types of technical challenges, and you need to have good problem solving skills in order to succeed.

The majority of the issues will rely around Software, Hardware or Network, and you should therefore be knowledgeable in those areas. The need for a service desk operator is constantly evolving and a curiosity around technical trends and innovations is therefore important.

Required Skills:

• Knowledge, and experience in, hardware, software and network areas
• Some experience with Microsoft 365 and Azure
• Curiosity around technical trends and innovations
• Problem solving skills
• Structure and the ability to prioritize
• A service minded individual with good communication skills
• Proactiveness
• Have an information security mindset
• Proficient in English & Swedish both speaking and writing

Due to the sensitivity of our work, we require Swedish citizenship, citizenship in an EU country, or a Swedish work permit.
Join Our Mission Toward a Safe Digital Future
If you truly want to make a difference and make our world a little bit safer, this is the place for you. At Truesec, you'll get to be at the forefront of fighting cybercrime instead of reading about it in the news. This is your chance to be part of an exciting journey in a leading cybersecurity company - and learn from some of the best in their field.

So, are you ready to team up with the most dedicated team of experts and be part of a meaningful mission? Then we are excited to get to know you