Chargeback & Dispute Team Lead

2 weeks ago

Sverige, Sweden 79da4d7b-704f-452d-a6d9-176c6b99fa61 Full time 600,000 - 1,200,000 per year

Founded in 2018 and headquartered in The Netherlands, GT Ecom BV is building the world's most efficient direct-to-consumer infrastructure. By 2026, we aim to operate 50+ online stores and reach $500M in revenue.

Why Work With Us?

Hard Work That Matters – Everyone gives their best and pushes boundaries.

Freedom + Responsibility – Work when, where, and how you want—but own your results.

Constant Improvement – Learn, evolve, and get 1% better every day.

Positivity & Collaboration – Tackle challenges with energy and optimism.

Honesty & Transparency – Straight talk builds trust.

Excellence & Creativity – High standards and bold ideas drive our work.

Your Role

We are seeking an experienced Dispute Team Lead to oversee and optimize our dispute and chargeback operations, with a strong focus on PayPal dispute management. This role is ideal for a data-driven leader who excels at analyzing numbers, improving processes, managing high-volume dispute queues, and ensuring operational excellence. The successful candidate will play a critical role in reducing financial loss, maintaining healthy payment operations, and proactively anticipating dispute trends.

Who We're Looking For

  • Strong analytical skills with the ability to work confidently with numbers, metrics, and financial data.
  • Proven experience in dispute management, chargebacks, payment operations, or related risk functions.
  • Ability to monitor dispute escalations, root causes, and recurring patterns to implement corrective action plans.
  • Experience building or optimizing SOPs, workflows, and operational processes.
  • Deep understanding of dispute and chargeback rules, timelines, and evidentiary standards.
  • Proven ability to lead and manage a high-performing operations team.
  • Experience managing PayPal disputes at scale, not just occasional case handling is preferred
  • Excellent communication, decision-making, and problem-solving skills.

Couple of the notes about the role

  • This is not a salaried position. This is an Independent Contractor role.
  • You must be able to commit at least 8 hours per day, 40 hours per week.
  • We require everybody in the team to use Hubstaff ) to track hours worked.

Compensation

We pay on an hourly basis — we're open to reviewing rates based on experience and expertise. This role may have performance incentives.

If you are excited about the opportunity and feel like you are a good fit, we encourage you to apply today and talk to one of our recruiters. We look forward to seeing how your skills and experiences align with our vision.

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