Aviation Customer Support Specialist

3 days ago

Stockholm, Stockholm, Sweden Flightradar24 Full time €40,000 - €60,000 per year

Flightradar24 is on the lookout for a friendly, tech-savvy Customer Support Specialist who loves helping people and wants to make a real impact for millions of aviation enthusiasts and travelers worldwide.

In this role, you'll be the voice of Flightradar24, ensuring every user gets clear answers and timely solutions while enjoying our unique, aviation-inspired environment.

If you're passionate about delivering exceptional customer experiences, fluent in English (bonus points if you speak Spanish, French, Portuguese, or Japanese), and excited to work with a product loved across the globe, we'd love to meet you.

This is a full-time position based at our Stockholm, Sweden office. Please note that relocation is not offered for this role.

What you'll do
  • Respond to customer inquiries about Flightradar24's features, content, and technical issues through our email support platform, ensuring each case is handled promptly and with care
  • Respond to user feedback posted in app store reviews and on our community forum.
  • Write thoughtful, personalized replies tailored to a wide range of customer requests.
  • Monitor and triage incoming tickets, identifying patterns or recurring issues to share with the product team.
  • Detect, reproduce, and document bugs to help the colleagues from other teams resolve them efficiently.
Who you are
  • You are passionate about helping others and creating customer support experiences that truly wow users.
  • You bring proven customer support experience, ideally from a high-volume environment using a case management system.
  • You are fluent in English both written and spoken.
  • You have a keen interest in technology and, preferably, a particular enthusiasm for aviation (knowing the difference between an A320 and a 737 is brag-worthy here).
  • You excel at troubleshooting issues to deliver quick, effective resolutions while managing and prioritizing your time efficiently.
  • You are comfortable handling multiple inquiries simultaneously, ensuring a high volume of requests are resolved swiftly and thoroughly.
Good-to-haves
  • Proficiency in another major language in addition to English. Preferably Spanish, French, Portuguese, or Japanese.
  • Experience of keeping forums active and friendly.
About Flightradar24

With over 4 million daily users, Flightradar24 is the world's most popular flight tracking service. Our app regularly tops the App Store and Google Play charts and Wall Street Journal refers to Flightradar24 as the "Facebook of aviation". We also offer a wide range of commercial services and customers include many of the largest names in aviation.

We're constantly adding new services and improving existing products. To help us meet those challenges, we're looking for creative, collaborative and tech-savvy applicants to join us.

Benefits of working at Flightradar24 include:

  • Opportunity to impact a service with millions of end users from all around the world
  • Flexible and social work environment with free beverages, fruit, and snacks
  • Modern office in the heart of beautiful downtown Stockholm, Sweden
  • Being part of a diverse team with 30+ nationalities and 5 continents represented

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