Printer Support

1 week ago

Stockholm, Stockholm, Sweden Smartedge It Solution PVT LTD Full time

Note- Candidate must be based in Sweden with valid work permit

Job Description :

Job Description

Skills Required


• Print Configuration Management

o Print Environment Monitoring

o Print Environment Management


• Print Firmware Management

o Print Driver Management

o LRS VPSX Queue for Special Print Unmanaged Printers

o LRS Portal Management

o OEM & 3rd Party Coordination

o Output management LRS


• Printer Life Cycle Management

o IMACD process for printer


• Warranty Management

o Label Printing Software Support


• Workspace Special Purpose Devices consulting

o Workspace or Hardware consulting for Devices based on catalog and configuration

o Good knowledge on Windows Client OS (Windows 11) and Hardware catalog

o Special Purpose consulting to cater to end customer business needs


• Consumables Management Support Coordination


• LRS VPSX via AIX Unix


• Global MPS Solution


• Label and Bulk printing


• Print font management


• Secure Print


• AIX, Linux

Roles and responsibilities


• Manage in-scope Backend Print Management Tool


• Provide information about installed print queue names to customer


• Provision unmanaged printers to Customer printer portal & enroll for print queue management


• Conduct adequate testing and certification


• Provide Level 2 & 3 support


• Provide Incident Resolution & Root Cause Analysis


• Provide advice to Customer via Team lead on:

§ Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applications

§ Potential impact on performance

§ Technical feasibility


• Report printing problems


• Provide usage-based reporting


• Provide technical assistance for Print Configuration Services


• Develop and document detailed technical Specifications that define and support the build, test and deployment for Print Configurations


• Coordinate with the Print vendors for the Life Cycle management processes


• Review and approve standard Print Configuration Specifications


• Implement and deploy Print Configuration for in-scope Hardware from a centralized management system


• Conduct system-level and End-User testing of Print Configuration(s) to validate that they perform in accordance with the approved Specifications and can be deployed successfully


• Managed Print Configuration testing results


• Manage deployment efforts using formal project management tools, methodologies and standards


• Manage and/or coordinate upgrades, patches and alerts


• Create /update new knowledge articles for newly identified issues and their resolution.


• Good Communication and customer handling skills


• Understanding of Active Directory, remote access tools, or MDM (Mobile Device Management) solutions

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