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IT Service Technical Manager

2 weeks ago

Södertälje, Stockholm, Sweden Professional Galaxy AB Full time

Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise in IT, software development, SAP, purchasing, electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Sweden's most complex and analytically demanding projects. Our focus is always on high quality, professionalism and clear, measurable results.

Are you the right person for the assignment, or do you want to recommend a strong candidate? Do not hesitate to contact us.

Feel free to apply today, selection and interviews take place on an ongoing basis.

Professional Galaxy is looking for a IT Technical Service Manager on behalf of our client.

Kravprofil

ABOUT THE CUSTOMER
Our successful customer in trucks and buses in Mälardalen needs a consultant. The customer, who has a need of a consultant for the role as IT Technical Service Manager for the People & Culture IT Solutions team. This team supports the customer with Human Resources (HR) IT solutions, encompassing the entire lifecycle, from requirement analysis to implementation and production.

THE ASSIGNMENT
As an IT Service Manager at the customer, you will be a key contributor to the People & Culture IT Solutions team. This team supports customers with Human Resources (HR) IT solutions, encompassing the entire lifecycle, from requirement analysis to implementation and production. Customers business is evolving, with a focus on phasing out older applications and adopting new technology. The shift includes replacing local solutions with a more consistent global approach.

• Serve as the primary point of contact for IT deliveries to customers Safety and Health

• Responsible for daily support and maintenance activities for the application portfolio

• Understand business needs and requirements, actively propose and implement solutions with support from solution architects and other IT experts

• Representing IT in meetings with the customer

• Organize, lead and facilitate meetings with relevant stakeholders

• Create, update and maintain documentation to ensure compliance with IT processes and guidelines

• Initiate and drive process improvements like incident- and change management to improve customer experience
Assignment duration – As soon as possible until end March where will the assignment be performed: The assignment will be performed in a hybrid set up where we meet one – two times a week in customer offices in Södertälje.

REQUIREMENTS PROFILE
Required skills/experience:

• Operational service delivery management expertise with a strong focus on daily second or third-line support and maintenance

• Good communication skills and proactive mindset

• Client and Stakeholder management experience in a large global environment

• Ability to engage and foster confidence in stakeholders at operational and strategic levels

• Basic understanding of infrastructure, integrations, security and automation tools and technologies.

• Fluent in English and Swedish
Good to have skills/experience:

• Technical support knowledge/work in a customer-oriented fashion

• Working in a global context

• ServiceNow
Required personality traits:

• Team player

• Structured and well organized

• Self-going

• Communicative; can communicate issues, needs, and concerns in clear and understandable manner

Uppdragslängd: till Öppet

Arbetsmodell : På plats

Uppdragslängd: 3 month

Svar senast:

Please apply directly through our system with:

- Your updated CV

- Availability to start the assignment

In the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employment, education and personal qualities.

Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid.