Head of Account Management

We are super excited to announce that our Account Management team is growing, and we're bringing in a Head of Account Management This is an important leadership role with a big impact on both our people and our customers. If you're driven by developing others and shaping long-term success, this one is for you

As Head of Account Management at Voyado, you will lead and develop a team of, as of today, six talented Key Account Managers and Account Managers, playing a central role in driving long-term customer growth across our expanding customer base. This is a highly strategic role where leadership, commercial ownership, and customer-centric thinking come together.

You will be responsible for setting the direction for the team, strengthening our customer relationships, and ensuring we deliver continuous value to retailers and brands across our markets. Through ongoing coaching, structured development conversations, and clear performance guidance, you'll empower your team to excel, and ensure that every interaction with our customers reflects the quality and professionalism we stand for. In the role you will report to our Account Management Director.

If you're an experienced leader with a passion for helping people grow, shaping commercial outcomes, and influencing business strategy, this is an opportunity to make a meaningful impact.

• Lead and manage a team of Key Account Managers and Account Managers, with full responsibility for coaching, performance development, salary reviews, and ongoing 1:1s.

• Ensure long-term growth and high customer satisfaction within the existing customer base by supporting the team in upsell discussions, renewals, and value-driven customer interactions.

• Review and challenge the team's pipeline on a weekly basis, ensuring accuracy, progression, and alignment with MEDDPICC methodology.

• Join customer meetings as needed, providing guidance, and a strategic voice for key accounts.

• Manage a selected portfolio of strategic accounts yourself

• Drive strategic initiatives across the business, influencing areas such as pricing, product development, and cross-functional collaboration.

• Act as a strong internal voice for customer needs and Account Management insights, ensuring we continue raising the bar across the organisation.
  

You're an inspiring leader with a commercial mindset and the ability to navigate complexity, whether it's customer organisations, technical landscapes, or multi-dimensional deals. You combine clarity with empathy, structure with creativity, and coaching with accountability.

You likely recognise yourself in this:

• You have solid experience from the SaaS industry, ideally in a fast-growing environment.

• You bring proven leadership experience, including responsibilities such as coaching, salary reviews, and performance development.

• You have hands-on experience with complex sales, both in terms of organisational structures and technical product landscapes.

• You're comfortable driving contract negotiations and supporting teams through high-stakes commercial moments.

• You have experience with value-based selling frameworks, ideally MEDDPICC.

• You communicate fluently in Swedish and English.

Bonus points for:

• Experience in e-commerce or CRM platforms.

• A strong understanding of digital retail ecosystems.

• Knowledge in Retail Media
  

Joining Voyado means joining a company in scale-up mode, where your impact truly matters. As Head of Account Management, you will have the unique opportunity to shape the team, influence the business, and grow with us as we expand across Europe. 

Voyado wouldn't be the powerful platform it is without the people behind it. We really care for our Voyadoers and some examples of what we can offer you are:

• 30 days of vacation, so you can spend time on the things you love

• Beneficial bike lease, including e-bikes

• Breakfast buffet on Fridays

• Inhouse gym only for Voyadoers

• A generous gadget-and-phone package (your choice)

• 5000 SEK per year in wellness allowance

• Parental leave top-up additional support for new parents

• A wellness hour you can use every week
  

Voyado is the ultimate solution for personalization and relevance across all channels, online and offline. Used by retailers and e-commerce companies worldwide, Voyado makes it possible for every brand to engage customers, elevate shopping experiences, and evolve their own businesses.

At Voyado, we believe in gender equality. We are proud sponsors of Womengineer as well as Tjejer Kodar Read more about Tjejer Kodar & Voyado here

Equality is not only about gender but also about making everyone feel welcome and heard in a multicultural and diverse environment. We at Voyado strive to make everyone feel like they can bring their true self to work every day. Gender-equal and diverse teams have more perspectives on life and bring different ideas to the table which in the end leads not only to making a better working environment but also a better product.

Lovely

Before one applies it can always feel like you need a better resume, more polish, or just another year of experience, but we say if you think this sounds like a place where you can shine don't hesitate to send in your resume

As we soon take some time off to enjoy the Christmas holidays, our recruitment process will pause for a little while. We'll pick things up again as soon as we're back. Thanks for understanding

Making it personal with AI

We truly believe you'll position yourself best for success in the interview process by being yourself with support from AI where it makes sense, later in the process you will even be expected to use AI. But at the end of the day, what matters is meeting you, the person behind the application.

There is no such thing as a perfect candidate; we're all human so please, bring your authentic self Don't let AI over polish your CV or answers to the point where we can't hear your real voice because that's what we care about the most.