Channel Manager

2 weeks ago

Stockholm, Stockholm, Sweden Kintec Global Recruitment Full time

Job Title: Channel Manager - Customer Service

Location: Solna, Stockholm, Sweden

Client: Multinational Power Company

Assignment Start: 1st December 2025

Assignment End: 31st August 2026

Assignment Type: Residential

Work Schedule: 8 Hours per day / 5 days a week - (At least 3 days/week in the office. Wednesdays + 2 additional days)

JOB DESCRIPTION

We are now looking for a Channel Manager for our client's customer service to cover for someone going on parental leave. They are seeking someone who has done this before with good results. A consultant who can operate at least at a tactical level, understands their business, knows how to lead third parties and get them to both understand and deliver on set goals - meaning there is a significant follow-up component in this role.

Responsibilities:

  • Defining requirements, coordinating and following up on tasks including data monitoring (as-is and to-be)
  • Synchronizing with other stakeholders regarding regulatory changes and process impact
  • Follow-up on results and demanding actions (e.g. SLA and scorecard)
  • Analysis and/or development of business cases
  • Joint listening sessions and dialogue with the customer service team/agents
  • Optimization of processes within business customer service
  • Optional: define requirements for the new chatbot 2.0 solution

Skills:

  • Process mapping
  • Good understanding of how customer service operations are structured and how they interact with the sales organization
  • Strong knowledge of sales to existing customers (commercial acumen)
  • 5-7 years of experience

Language requirements:

  • Swedish and English. Swedish will be used mostly, but English is required for reviewing reading materials and for creating your own documentation and presentation materials (i.e. reading and writing in English).

Jobbtitel: Channel Manager - Kundservice

Plats: Solna, Stockholm, Sverige

Kund: Multinationellt energibolag

Uppdragsstart: 1 December 2025

Uppdragslut: 31 Augusti 2026

Uppdragstyp: Residenstjänst

Arbetstid: 8 timmar per dag / 5 dagar i veckan - (Minst 3 dagar/vecka på kontoret. Onsdagar + 2 ytterligare dagar)

ROLLBESKRIVNING

Vi söker nu en Channel Manager till vår kunds kundservice för att täcka upp under en föräldraledighet. De söker en person som har gjort detta tidigare med goda resultat. En konsult som kan verka på minst taktisk nivå, förstår deras verksamhet, vet hur man leder tredje part och får dem att både förstå och leverera mot uppsatta mål - vilket innebär att uppföljning är en viktig del av rollen.

Ansvarsområden:

  • Kravställning, samordning och uppföljning av uppdrag inklusive datamonitorering (nuläge och målbild)
  • Synkronisering med andra intressenter kring regeländringar och processpåverkan
  • Uppföljning av resultat och kravställan på åtgärder SLA och scorecard)
  • Analyser och/eller framtagning av business case
  • Samlyssning och dialog med kundserviceteam/agenter
  • Optimering av processer inom kundservice för företagskunder
  • Valfritt: kravställa ny lösning för Chatbot 2.0

Kompetens:

  • Processkartläggning
  • God förståelse för hur kundserviceverksamheter är uppbyggda och hur de samspelar med försäljningsorganisationen
  • Stark förståelse för försäljning till befintliga kunder (affärskompetens)
  • 5-7 års erfarenhet

Språkkunskaper:

  • Svenska och engelska. Svenska kommer att användas mestadels, men engelska krävs för att kunna ta till sig material samt för att skapa egen dokumentation och presentationsmaterial (dvs. läsa och skriva på engelska).

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